Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Novum Global Full time

**Customer Success Manager: Where AI Meets Empathy**:
**Overview**:
We're on the hunt for a Customer Success Manager for our client who thrives at the intersection of cutting-edge AI technology and human empathy. In our world, AI isn't just about algorithms; it's about creating genuine connections and ensuring our clients not only succeed but excel.

**About You**:

- You're a conversational maestro, able to translate tech-speak into human-speak.
- You've got an empathetic ear, always ready to listen and solve problems.
- You're intrigued by AI and how it can solve real-world challenges.
- You're a strategic thinker, always a few steps ahead, anticipating client needs before they do.

**Role Responsibilities**:

- Be the go-to guru for our clients, guiding them through their journey with our solutions, ensuring they're leveraging our technology to its full potential.
- Develop and maintain strong relationships with a diverse range of clients, understanding their business goals and how our solutions can accelerate their success.
- Work closely with our clients tech teams to relay client feedback and influence the future roadmap of our solutions.
- Lead onboarding sessions, educational webinars, and one-on-one check-ins to ensure clients are happy, engaged, and informed.

**Qualifications**:

- Experience in customer success or account management, ideally within the tech or AI space.
- A knack for problem-solving and a passion for technology.
- Stellar communication skills, both written and verbal.
- A bachelor's degree or equivalent experience in business, technology, or a related field.

**Why Join our client?**

Be at the forefront of AI innovation, making a tangible impact on our clients' success.

Join a dynamic team that values creativity, innovation, and diversity. Enjoy a culture that's all about growth, both personally and professionally.Competitive salary, flexible working arrangements, and a comprehensive benefits package.

**How to Apply**:
Ready to redefine the future of customer success with AI? We can't wait to meet the next game-changer to join our clients team.

Are you in?

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**Job scope/summary**:The **OpenText Customer Success Management** team is responsible for the...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Open Text Corporation Full time

    **Customer Success Manager**:- Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**Job scope/summary**:The...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Teradata Full time

    The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my SaaS vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc.You'd be looking after 30-45...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my Saa S vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growth Some of their customers include the likes of: JBhifi, Westpac, Samsung, Red Ballon, Glue Store, etc.You'd be looking after...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Pearson Full time

    **ABOUT THE ROLE**:Pearson is looking for a **Customer Success Manager** with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay rangeA$100,000.00/yr - A$135,000.00/yrCustomer Success ManagerWe're hiring for a Customer Success Manager for my SaaS vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc.You'd be looking after 30-45...