Client Support

5 days ago

Brisbane, Queensland, Australia Queensland Health Full time

The roleReporting to the Support and Training Manager, Finance Solutions you will be the first point of contact and initial point of resolution for user support request. Contribute to overall goals of finance branch by participating in identifying emerging issues, strategic input, preparation, and implementation of branch plans. You will also:

- Identify emerging issues and provide strategic input.
- Develop and deliver training and relevant materials to meet the business needs of end users.
- Maintain data and analyse trends in relation to the client support desk function.

**The successful personYou will have**:

- Prior knowledge, or the ability to acquire knowledge of decision support software.
- The ability to develop, evaluate and deliver training plans and programs to impart knowledge in a large, complex organisation.
- High level interpersonal and communication skills, both written and verbal.
- The capability to meet deadlines and deliver outcomes.

About usThe Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.
The Corporate Services Division provides support services necessary for Queensland Health to function effectively and deliver essential health services. The Division is responsible for major corporate functions including financial, legal and human resources services, capital infrastructure delivery, information management services and overseeing key governance functions such as risk, audit and compliance.
The Division is committed to being 'partners in health service efficiency and quality'. Our aim is to provide multi-dimensional successful partnerships that foster linkages to strengthen relationships in the delivery of our services.
The position is the first point of contact and initial point of resolution for user support request.
- Deliver training and support that assists the development and deployment of the Queensland Health (QH) Decision Support System (DSS) to meet the changing needs of DSS users.
- Contribute to the achievement of Finance Branch outcomes by participating in the identification of emerging issues, the provision of strategic input on relevant issues, the preparation and implementation of branch plans and promoting the achievement of an aligned and coordinated approach to activities across the branch.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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