Client Support Specialist

5 days ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $90,000 - $120,000
Job Description

The role of Client Service Officer plays a pivotal part in supporting Client Relationship Managers by providing high-quality administrative and client-focused assistance.

Key Responsibilities:

  • Client Support Specialists collaborate with CRMs on administrative tasks such as tribunal submissions, property management, and bill payments.
  • Maintain accurate and up-to-date client records, ensuring seamless workflow and efficient inbox management.
  • Exceptional service is delivered to clients with complex needs, responding promptly to enquiries via phone and email.
  • Acting as a key contact in the absence of the CRM, liaising directly with clients as necessary.
  • Ensure compliance with relevant policies, Trust Deeds, and tribunal regulations.
  • Collaborate with internal and external stakeholders to foster strong relationships and optimize client outcomes.
  • Contribute to a high-performing team environment by providing support to colleagues and working collaboratively.

Requirements:

  • Experience working in the trustee, financial, or legal sector.
  • Able to work effectively with complex client needs.
  • Strong ability to build and maintain positive relationships with clients and stakeholders.
  • Excellent communication and interpersonal skills, with a respectful and empathetic approach to client interactions.
  • Highly organized with strong administrative skills and the ability to manage competing priorities.
  • Proficiency in Microsoft Office and the ability to adapt to new systems quickly.
  • A collaborative team player with initiative, resilience, and a commitment to delivering outstanding client service.

About Us:

We strive to provide a workplace that is flexible, rewarding, and supportive of individual development.

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