Application Support Engineer

Who we are: NHP are specialists in Electrical & Automation Products, Systems & Solutions 100% Australian owned (Over 50 years of Electrical & Engineering excellence) Local choice with the power of global partners 18 branches throughout Australia & New Zealand 15,000 stocked items; 75,000+ marked line items Driven by a team of over 700 dedicated & committed employees "At NHP we recognise that our people determine the success of our business".
About the role:NHP are seeking talented, enthusiastic and motivated applicants with a background in Electrical or Electronics Engineering(or relevant discipline) to take on an exciting growth opportunity in our business.
We currently have an opening in our Commercial and Design Engineering team for an APPLICATION SUPPORT ENGINEER where you will be required to provide Technical support and application advice for all NHP products to our Sales team and External customers.
Enquiries
Support
Complaints
Solutions
Bring your Customer Service & Technical Aptitude
Key Responsibilities: Act as a representative of NHP, supporting its products and solutions to both internal and external stakeholders.
Deliver expert post-sales technical support for NHP products and systems via email and phone.
Assist customers, the NHP Customer Service and Sales teams, and with application-based pre-sales technical inquiries.
Provide specialist product advice to internal and external stakeholders, ensuring high levels of customer satisfaction throughout the service experience.
Manage and resolve complaints and technical inquiries promptly and effectively.
Cross-functional collaboration with Commercial Engineers, Technical Consultants, and Product Managers—to deliver accurate solutions for business-related technical projects.
Create and maintain technical resources, such as website content and knowledge base articles.
Facilitate Level 1 and Level 2 technical training sessions for internal staff, with a focus on the Customer Service Centre.
Support sales staff with technical presentations and field assistance as required.
What you will bring: Tertiary qualifications in Electrical or Electronics Engineering (consideration will be made for applicants in related disciplines) 1-3+ years experience in an Engineering role Practical application knowledge in Power Distribution, Motor Control, Austomation, Machine Safety or Industrial Products Demonstrated passion for building a career in technology, with a proactive attitude towards continuous learning Keen attention to detail and a strong aptitude for problem-solving Excellent written and verbal communication skills A highly motivated and enthusiastic approach, with a strong work ethic and pride in delivering quality results Advanced computer literacy and confidence in navigating digital tools and systems What's on offer: You will be part of a dedicated team, work in a supportive environment and enjoy the benefits that come with working at NHP including: A great place to work – 'we believe that our people are the heart of our success' A culture that encourages work / life fulfilment Ongoing learning & development to meet your professional development needs[SS1] Access to an Employee Assistance Program for you and your family Novated Leasing – options for salary packaging your car Discounts on corporate health insurance with Bupa Paid parental leave The remuneration package will be commensurate on the skills and experience of the successful applicant.
NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Our commitment to local industry extends to a strong sense of social responsibility.
Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities.
We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.
To be considered for any of these fantastic opportunities, simply apply via this advertisement.
Or visit our careers page: .
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