Service Delivery Team Leader

7 days ago

Melbourne, Victoria, Australia Aussie Broadband Full time

Play a key role in making sure that high standards are met for our residential customers
- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'._

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

Don't just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here

The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms

Let's talk about you- Demonstrated ability to work well under pressure- Good knowledge of the telecommunications industry and the call centre environment- Sound understanding of, and experience in people development, management and leadership of a team- Experience working effectively under pressure, and in a dynamic and fast-paced environment- Demonstrated ability to generate a strong team culture and create strong relationships across the business- Excellent communication skills including listening and responding both orally and in writing

How will you support our "Why?"

The Residential Service Delivery Team Leader is a member of Aussie Broadband's Service Delivery Team and plays a key role in making sure that high standards are met for our residential customers.

Key responsibilities include:
- Ensure that day to day tasks within the Residential Service Delivery Team are being performed in an accurate and timely manner, this included but is not limited to inbox management, provisioning queue management and call queue management- Assist the Service Delivery Manager where required to ensure team KPI's are being met- Lead, coach, develop and guide a team to achieve in all performance areas- Motivate, coach, and develop the team to provide superior customer service- Manage the team, with delivery of customer satisfaction and revenue with timely and quality resolutions of customer queries

This is a full-time position based at our Dandenong office.

If you have an questions get in touch today with our fantastic team at

If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

  • Service Delivery Team Leader

    6 days ago

    Melbourne, Victoria, Australia Convergint Full time $104,000 - $130,878 per year

    Convergint is seeking an ambitious and results-driven Service Delivery Team Leader to join our dynamic team in Melbourne. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About ConvergintConvergint is a global systems integrator focused on delivering results for our customers through unparalleled service...

  • Service Delivery Team Leader

    6 days ago

    Melbourne, Victoria, Australia Convergint Asia Pacific Full time $104,000 - $130,878 per year

    Convergint is seeking an ambitious and results-driven Service Delivery Team Leader to join our dynamic team in Melbourne. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About ConvergintConvergint is a global systems integrator focused on delivering results for our customers through unparalleled service...

  • Service Delivery Team Leader

    5 days ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Multi-faceted role within Origin's skilled Employee Experience team.- Work to ensure a stellar customer experience.- Full-Time | Hybrid | 6 Month LTC | CBD Melbourne Office**Working for us**At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal....

  • Service Delivery Team Leader

    4 days ago

    Melbourne, Victoria, Australia Rusher Rogers Full time

    People Motivator with energy and ideas to burn- A perfect sized small, committed team to own and develop- Australia's No.1 Commercial Cookware Distributor- Brand New Port Melb Offices - Hybrid Working Model- Family Business Success Story - ongoing expansionYou're a people person. You're passionate about developing teams, building culture, mentoring and...

  • Service Delivery Team Leader

    1 week ago

    Melbourne, Victoria, Australia The Lost Dogs Home Full time

    Job Overview**WORK TYPE**:- Full Time**LOCATION**:- Cranbourne**JOB TYPE**:- Customer Service, Shelter and Animal Attendant, Community and Local Government**DATE POSTED**:- 07 Aug 2025 AUS Eastern Standard Time**APPLICATIONS CLOSE**:**Team Leader - Adoptions, Customer Experience and Local Government****About us**:At The Lost Dogs' Home, we are a foundation...

  • Service Delivery Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia The Lost Dogs' Home Full time

    Customer Service, Shelter and Animal Attendant, Community and Local GovernmentTeam Leader – Adoptions, Customer Experience and Local GovernmentAbout us:At The Lost Dogs' Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for...

  • Service Delivery Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia The Lost Dogs' Home Full time

    Customer Service, Shelter and Animal Attendant, Community and Local GovernmentTeam Leader – Adoptions, Customer Experience and Local GovernmentAbout us:At The Lost Dogs' Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for...

  • Service Delivery Team Leader

    7 days ago

    Melbourne, Victoria, Australia Blue Cross Full time

    Competitive salary + Fully maintained Car- Manage our North West Team- Supportive Team EnvironmentDelivering great care never gets old at BlueCross. We are looking to engage with Service Deliver Team Leader to support our Home and Community Care department and work with our staff and clients across Melbourne.We have a full-time opportunity available to...

  • Service Delivery Team Leader, Australia

    4 days ago

    Melbourne, Victoria, Australia Convergint Full time $70,000 - $120,000 per year

    Convergint is seeking an ambitious and results-driven Service Delivery Team Leader to join our dynamic team in Melbourne. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About The RoleThe Service Delivery Team Leader is responsible for maximising customer satisfaction by effectively executing all...

  • Contractor Delivery Driver

    2 weeks ago

    Melbourne, Victoria, Australia Endeavour Delivery Full time $60,000 - $80,000 per year

    About UsCome and work for the Endeavour Group help us 'create a more sociable future together', We are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.Endeavour Delivery is Australia's drinks home delivery specialist, and we are looking for delivery drivers to...