Service Delivery Team Leader

3 days ago

Melbourne, Victoria, Australia Rusher Rogers Full time

People Motivator with energy and ideas to burn
- A perfect sized small, committed team to own and develop
- Australia's No.1 Commercial Cookware Distributor
- Brand New Port Melb Offices - Hybrid Working Model
- Family Business Success Story - ongoing expansion

You're a people person. You're passionate about developing teams, building culture, mentoring and coaching your team to be the best that they can be. You're energetic, have loads of ideas and welcome an environment that encourages creativity, teamwork and a commitment to service excellence.

This will be you chance to shine, creating and developing a small dedicated National Service team for Australia's number one commercial cookware distributor supplying to a broad range of industry sectors including but not limited to: hospitality, aged care, hospital sectors and correctional institutions experiencing phenomenal growth.

As **Service Delivery Team Leader**, reporting to the Service Delivery Manager,** **you will lead by example and be** **responsible for a team that manages the service needs of their highly valued customers across the country, leading a team who coordinate and schedule all installation and maintenance jobs. Your leadership, guidance and enthusiasm will set the bar to the highest standards and will help build a best practice operation together with a unified and supportive culture.

Tech savvy, any experience using a CRM system similar to **Salesforce** would be ideal. You will be resilient and strong, as a clear communicator, able to manage service delivery expectations/escalated cases as well as ensure that the service delivery team remain on track, motivated and focused. Previous experience in a similar team leadership role would be ideal in either a call centre or customer service environment.

This progressive company has also just moved into brand new, fit-for-purpose, Port Melbourne offices as part of their expansion, which includes a state-of-the-art commercial demonstration kitchen where foodie events are regularly hosted to showcase their high-quality commercial cookware.

Salary is commensurate with experience. A hybrid working model is in place (3-days PW onsite/2-days PW from home). 38-hour week. Mon

**#SCR-susie-rogers

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