Administration Team Leader

We have an exciting opportunity for an enthusiastic and organised Administration Team Leader looking to make a real difference through their work at myHomecare in Birtinya, Sunshine Coast.

At myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients.

**So, what does the role entail?**

No matter your role with the myHomecare Group, you'll play a key part in supporting our clients and their families. With us, you'll become a true expert in your role within the in-home care space - and we've got the comprehensive training and development tools to get you there.

**You'll be responsible for**:

- Providing leadership and frontline management of the team within a KPI framework.
- Ensure the variety of administration functions are completed in a compliant and timely manner.
- Handle sensitive enquiries and customer escalations with a solution focused outcome.
- Confident with the operation of the organisations administration infrastructure.
- Assist with the administration of the filing client record system hard copy and electronic form. Including data entry into a client database.
- Act as the communication link between the organisation, clients, employees, and the healthcare network.
- Operate all office equipment appropriate to an office-based role - includes computers, digital photocopier, laminator, and computerised phone-system.
- Provide and produce reports relating to packages as required.
- Conducting and supporting employee performance and growth.
- Working closely with the leadership team on strategy and company directives.

**We are looking for someone with**:
**To join us, you'll need**:

- A clear, pleasant, professional, and confident manner coupled with a genuine customer service focus.
- 2 years' experience in an Administration role, utilising the Microsoft Office Suite and Procura Software (highly desirable).
- Demonstrated frontline leadership experience.
- Experience within the Aged Care industry (highly desirable).
- Previous experience in a similar role with demonstrated experience managing programs in the Disability, Youth services, Home Care services, and/or Community Services Sectors.
- Strong attention to detail skills.
- Medium skills in Microsoft office skills.
- Strong networking and relationship management skills.
- Proven ability to think and plan logically with excellent analytical and problem-solving skills.
- Proven ability and strong desire to ensure clients are in receipt of exceptional service standards.
- Ability to manage time effectively and meet established deadlines.
- An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities.
- Police clearance.

**What will we offer you?**
- **A role with true purpos**e: you get to see how you are making a difference in people's lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**: work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group's national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.