Administration Team Leader

3 days ago

Australia Greater Bank Full time

**About the role | 12 month fixed term contract**

The Contact Centre Administration Team Leader is responsible for maintaining operational excellence and ensuring compliance with regulatory requirements and internal policies and procedures. This newly created position will lead a high preforming team. You will co-ordinate, monitor and support continuous improvement of administration processes, procedures and systems to provide effective and timely service to internal and external customers.

**What are we looking for?**
- A hands on leader that's proactively looking for ways to support and increase your team's capabilities
- Sound knowledge of the applicable regulations and legislation under the Financial Services Industry Customer Owned Banking Code of Practice (COBCOP)
- Exceptional customer service skills with a focus on achieving the best outcome for the customer
- Ability to plan and organize workflows including the ability to meet deadlines in a timely manner
- High attention to detail and data reporting capabilities
- Excellent communications skills (written and verbal)
- Certificate IV or equivalent in a relevant field such as Finance or Business Management (desirable)

**What would be your key responsibilities?**

We are seeking a customer centric individual to lead and manage the Administration functions of Greater Bank's Contact Centre based in Cameron Park.

Reporting to the Customer Relations & Administration Manager, you will:

- Support business transformation and change initiatives in line with strategic priorities
- Coordinate, monitor and provide guidance to facilitate the learnings and incidents from the wider team to improve processes and procedures
- Manage and support the administration processes and procedures to ensure efficient services are provided and in line with regulatory requirements
- Take action to ensure appropriate due-diligence and risk management
- Provide effective, efficient and timely resolution to meet our customer needs and prevent repetition of similar events
- Provide quality coaching, mentoring and training of team members and track team performance against goals.

**What can you expect from Greater Bank?**
- Award winning Financial Services Organisation
- Genuine focus on your career development with access to internal and external training
- More than just pay - Our health and wellbeing program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do

**About us**:
We've been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.

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