Team Leader

**Team Leader - Part Time**

**About Urban Xtreme**

Urban Xtreme Brisbane's No.1 Adventure Sports Park is seeking an experienced Team Leader to join our team in Hendra, Brisbane. We are a community owned, and family operated adventure sports and active entertainment company. Our fast-growing and always-expanding business can provide a unique working environment like no other.

We are passionate about our customers' experience and our goal is to inspire people to find the fun in fitness through adventure sports. We are a fast-paced company that demands nothing but the best, where no two days are the same. We believe that our culture is our best advantage, and finding great people that we would love to work with and socialise with is key.

A Team Leader is responsible for overseeing the shift operations of the Adventure Park and Reception. A Team Leader's priorities will focus around Safety, Organisation & Service, Crew Comradery & Care, Presentation and General tasks. We are passionate about our customers experience and are seeking a hands-on Team Leader to help our customers find the fun in fitness through adventure and lead our cohesive customer and values focused team. Urban Xtreme Adventures primary objective is to provide an exceptional experience for their customers in adventure sports.

This person will work closely with the operation, activities crew, and customer service team to execute key shift running for Urban Xtreme. If you have been looking for a role that excites you, challenges you to be better and supports your growththen Urban Xtreme could be right for you

**What you will be doing**
- You will always be working to provide a personal touch to create a unique experience for customers. You will deliver this connection at each touchpoint from responding to queries about bookings or products, through to financial transactions and administration duties.
- You will be willing to jump in and perform a variety of operational duties from cleaning to working in the café.
- You will oversee and provide strong leadership and guidance to our floor crew and guest services crew by encouraging, disciplining, and training, referencing our procedures, policies, and values. You will also work well within the supervisor team to ensure goals are met.
- Ensure compliance with WHS and all key authorities including safety, fire, and activity regulations.
- Assist in reporting to the Managers regarding crew management, policies, targets, budgets, and key operational goals for the Centre.
- Carry out administrative duties as requested. Ensure policies and procedures are relevant and accessible. Provide a comprehensive daily Trello handover
- Approve timesheets at the completion of shifts.
- Seek opportunities to assist, support and communicate other Urban Xtreme Adventures team members and fellow supervisors. Attend meetings and contribute to the constant improvement of processes and methodologies. Treat all team members with respect and promote the core values.
- Comply with all Safety requirements connected to the operation of the Centre. Provide first aid as required. Train crew on WHS policies and procedures and ensure compliance of team members.
- Comply with all Urban Xtreme Adventures Policies & Procedures and Code of Conduct (Employee Handbook) Complete the necessary discussion forms with direct reports Perform miscellaneous duties associated with any of the centre's activities or administration.
- Oversee the mechanics of the shift operations, manage communication between reception and the activity floor and attend to emergency situations. Assist in the development of staff rosters for the park in line with company budget. Source replacement staff in last minute absences. Create a floor staffing plan and allocate staff activities and break times. Provide on-the-job training to crew and identify areas where crew may need additional support. Delegate crew workload during quiet times. Oversee Customer Groups to ensure capacity requirements are met. Supervise and complete audits and park maintenance logs if applicable. Act as the "go to" person for incidents, emergencies, and unforeseeable events. responsible for inventory resource and managing customer complaints. oversee staff performance and adherence to systems and policies (recognition & disciplinary actions). Filling a Floor Staff role when required displaying a broad knowledge of park activities in line with operational procedures and safety protocols.
- Identify missing stock items and place orders with the direction of management within the budget. Maintain ordering forms Complete Purchase request forms for management approval Provide quotes to management on new items needed for purchase.
- Can perform and report on Stocktake monthly
- Display a high level of problem solving and critical thinking skills.
- Facilitate the flow of information to customers and crew on the centre's activities, products and pricing while demonstratin