Fleet & Technology Support Coordinator

**Join a national leader in material handling solutions.**

Toyota Material Handling Australia (TMHA) is seeking an experienced and highly motivated **Fleet & Telematics Support Coordinator** to take ownership of our telematics support and fleet reporting function, supporting key national accounts and internal stakeholders across the country.

**About the Role**:
As the **Fleet & Telematics Support Coordinator**, you will play a critical role in the operational performance of TMHA's Fleet Management Department. You'll bridge technical and commercial functions—providing strategic reporting, supporting telematics deployments, and delivering expert technical guidance for our Toyota forklift fleet.

You will be the go-to expert for our telematics platform (Toyota I_Site), working closely with corporate clients, account managers, technicians, and international development teams to ensure optimal fleet efficiency and customer satisfaction.

**Key Responsibilities**:
**Fleet & Operations**
- Perform daily operations of TMHA's Fleet Management Department.
- Deliver tailored fleet reporting and insights to Corporate and Major Account customers.
- Collaborate with account managers to drive fleet efficiency and reduce operational costs.
- Contribute to the development and review of national fleet proposals.

**Telematics & Technical Support**
- Support TMHA's I_Site telematics system across a national fleet.
- Provide expert technical support to technicians for diagnostics and fault resolution.
- Interpret and design wiring diagrams for telematics installations.
- Engage with development teams to ensure system reliability and performance.

**Customer & Vendor Engagement**
- Support telematics setup during new fleet rollouts.
- Support key stakeholders to ensure systems are configured, maintained, and supported effectively.

**Continuous Improvement**
- Identify and implement process improvements across fleet systems and reporting.
- Provide data-driven insights to support strategic business decisions.
- Support or lead fleet-related projects as directed by senior management

**What We're Looking For**:
**Education & Experience**
- Trade qualification in Electrical, Mechanical, or related field (essential).
- Experience in fleet, telematics, or technical service roles.
- Experience working with Toyota forklifts or similar MHE equipment.
- Proven expertise in telematics systems like Toyota I_Site (or equivalent).
- Experience with national reporting and stakeholder engagement is highly regarded.

**Skills & Attributes**
- Strong diagnostic and fault-finding ability.
- Able to read and create electrical schematics.
- Advanced data reporting skills (Excel, Power BI, etc.).
- Excellent communication—able to simplify technical concepts for any audience.
- Project coordination, strategic thinking, and customer-first mindset.
- Collaborative, detail-focused, and results-driven.

**Why Join TMHA?**
- Be part of a respected and innovative national brand.
- Work with cutting-edge technology in the material handling industry.
- Strong opportunities for career development and learning.
- Competitive salary and supportive team environment

**Our Commitment**:
**How to Apply**:
**About the Company**:
Toyota Material Handling Australia (TMHA) is Australia's number one forklift company. TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution.

TMHA is the exclusive Australian retailer for new sales of the world-renowned Industrial Equipment. Due to TMHA's structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support.

TMHA's is a strong, financially secure business with a great future ahead and prime focus on the development of our people.