Customer Service Officer

2 weeks ago

Toowoomba, Queensland, Australia Wagners Full time

This is a full-time position with a competitive remuneration package including base salary and superannuation.

**Main Responsibilities**
- Respond in a professional and timely manner to sales enquiries
- Utilise an ERP system to enter and acknowledge customer orders
- Prepare quotes, liaise with internal teams on pricing and availability, and resolve customer issues
- Arrange transport, generate shipping documents, track deliveries, and communicate with customers
- Provide general administration support: stock control, production support, purchasing and invoice processing, supplier coordination, and logistics assistance
- Maintain records, produce order/delivery reports, and perform general sales/logistics administration

**About You**

To be successful in this role you will possess:

- Prior experience in customer service or sales support, ideally in manufacturing or logistics
- Familiarity with freight coordination
- Strong communication, organisational and multi-tasking skills
- Proficient in Microsoft Office and ERP systems, with high accuracy in data entry

**Why Wagners?**

**Employee Benefits**
- Positive workplace culture where we pride ourselves on a culture of diversity, inclusiveness, community support and strong family values.
- Employee health and wellbeing programs that include fun sporting events, team BBQs, social events, discounted health fund membership, discounted gym membership, and more
- Salary packaging options such as novated leases

**How to Apply**

If you are interested in being a part of Wagners growing global business, please use the links to submit:

- A cover letter of no more than 1 page describing how your skills and experience will assist in meeting the requirements of the role
- A resume of no more than 4 pages including current qualifications, tickets, licences, certificates.

**You must have Australian Working Rights. This is not a sponsorship role.

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