Aps4 Service Desk Analyst
3 hours ago
Overview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.
Overview of the Role
The Service Desk Analyst will work closely with the Service Desk Team Leader.
The Service Desk Analyst will provide responsible, reliable and respectful service desk support to users of Comcare's ICT systems within the service level agreement timeframes and as directed.
This role is the first point of contact for all ICT enquiries.
The Service Desk Analyst will maintain and promote a strong client focused technology service culture to support Comcare's business operations.
Desirable qualifications and experience Qualification in Information Technology or relevant experience Eligibility and Specific Conditions of Employment Australian citizenship.
Character clearance (Australian Criminal History Check).
Employee Health Declaration.
Six months probationary period for new engagements.
Ability to obtain and maintain a Baseline Security Clearance.
Specific Conditions: Ability to work flexible hours to support Comcare across Australia.
After-hours work may be required.
Some domestic travel maybe required, including overnight absences.
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APS4 Service Desk Analyst
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Melbourne, Victoria, Australia Comcare Full time $104,000 - $130,878 per yearOverview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.The Technology Service Desk unit within TAIM provides a responsive and respectful frontline...
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