Community Transport Intake Officer

2 weeks ago

Melbourne, Victoria, Australia Better Health Network Full time

Location:
- Bentleigh East- Employment Type:
- PP - Part-time Permanent- Department:
- Volunteers, Consumers & Community Transport- Salary:
- Competitive salary plus generous salary packaging- Supporting Documentation:
- Position Description**Job Reference No V0315 (Permanent Part Time position)**
***
As an Intake Officer your role will have a profound impact on community health and transport services. You will manage the intake process for CHSP & HACC community transport, ensuring a seamless, professional, and person-centered approach. Your responsibilities include processing My Aged Care referrals, participating in program development, and ensuring compliance with Better Health Network policies.
Additionally, you'll provide top-notch customer service, handling inquiries and offering administrative support with efficiency and care. As a backup driver or jockey, you'll occasionally assist in transporting clients, contributing to their well-being and independence. Embrace the opportunity to make a meaningful difference in people's lives while growing professionally in a supportive, collaborative environment.

**Duties and Responsibilities**:

- Manage referrals on the My Aged Care portals following BHN procedures
- Triage client referrals for eligibility, risk, and priority
- Capture and manage client information in our management systems
- Provide information and support to clients regarding the transport program
- Assist with program reviews and quality improvement initiatives

**Requirements and Attributes**:
- Well-developed communication and IT skills, including MS Office and databases
- Strong multi-tasking skills and attention to detail
- Effective problem-solving and decision-making abilities
- Experience in a range of administrative duties (filing, phone, appointments, data entry)
- Exceptional customer service skills, both over the phone and in person
- Experience in aged care, community services, or volunteer settings preferred

**Benefits and Perks**:
- Supportive and collaborative work environment
- Opportunities for ongoing professional development
- Engagement with impactful community health programs
- Flexible work arrangements to support work-life balance Access to employee wellness programs and initiatives

**What makes BHN Tick?**

Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.
BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

**_ Interviews will be held immediately on shortlisting._

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