Injury Services Manager

Great opportunity to lead a high performing team
- Lead injury services activities & manage workers compensation premiums across Victoria, South Australia & NZ
- Enjoy a culture of trust & pride with continuous learning & career development opportunities

**Serco is a place where you can grow**

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer plenty of room for you to grow and flexible benefits to suit you at every stage of your life and career, including:

- Hybrid work with a mix of home and Corporate office/ site-based work
- Professional development and career progression opportunities
- A supportive and inclusive team culture
- The opportunity to make a real impact on workers' health and recovery
- Competitive salary and benefits package

**Make an impact at Serco**

As an **Injury Services Manager (Vic, SA, NZ)**, you will play a critical role in ensuring the effective management of workers' compensation programs across these regions. Reporting to the National Injury Services Manager, you will lead a team of Injury Services Advisors, provide strategic guidance, and drive compliance with legislative requirements. Your expertise in claims and injury management will help optimise outcomes and support the recovery of injured colleagues.

As an **Injury Services Manager**, you'll make a positive impact by:

- Leading and managing workers' compensation programs in Victoria, South Australia, and New Zealand
- Ensuring compliance with Workers Compensation legislation and driving best practices
- Coaching and mentoring Injury Services Advisors to deliver strong injury management support
- Engaging with insurers and agents to optimise claims outcomes and manage costs
- Supporting site leaders with injury management strategies to improve recovery at work
- Driving governance and assurance activities to enhance injury services performance

**Serco is a place for you**

To be successful in this role, you'll have:

- Strong knowledge of Workers Compensation legislation in Victoria and SA (NZ knowledge desirable)
- Proven experience in injury and/or claims management
- Leadership skills with experience in coaching and mentoring teams
- Strong analytical, negotiation, and problem-solving skills
- Ability to manage stakeholders and drive performance improvements
- A qualification in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field (desirable)
- SA Return to Work Coordinator certification (Desirable)
- Valid Class C Drivers license

At Serco, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you will appreciate a flexible approach to work-life balance that comes with working at a company with long-term government-backed contracts.

**Are you ready to do important work that really matters?**

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

We are a **2024 Circle Back Initiative Employer** - we commit to responding to every applicant.

**Impact a better future at Serco.**

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