Member Consultant
6 days ago
**Introduction**:
We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have a great opportunity for a Member Consultant to join our team in Amberley and help us serve those who protect us.
About us.
A unique life requires a unique bank.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 30 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.
We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
**Description**:
The opportunity.
Working as part of a small team, you would play an integral role in understanding our members needs and helping our members achieve their financial goals whilst ensuring all compliance obligations are maintained. This includes assisting members with their day-to-day banking needs in branch or over the phone with loans for vehicles, holidays and other personal needs.
This position is accountable for delivering outstanding member service to achieve agreed performance goals which includes:
- Working with our members to achieve their financial goals.
- Opening accounts, processing transactions, and responding to member queries.
- Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
- Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank's policies and processes.
**Skills and Experiences**:
About you.
In order to serve a unique community, we need a unique individual who is passionate about building meaningful relationships with our members, current and prospective, base command and internal teams to deliver outstanding customer service.
To be successful for the role, you will have at least 2 years' experience in a retail sales team, ideally within financial services and a high school certificate or equivalent.
**You will also have demonstrated experience and skills in**:
- Achieving agreed goals in line with individual and team plans.
- Building effective working relationships with stakeholders at all levels.
- Facilitating presentations to small and large groups.
- Picking up new concepts quickly.
- Time management with the ability to handle unplanned interruptions.
We count on you. And you can count on us.
**We have a great range of employee benefits including**:
- Corporate wardrobe allowance.
- Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.
- Savings and discounts across our range of products and services.
- A "Thank you" day - each year our employees receive one additional day of paid leave.
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more
Interested? We'd like to hear from you. Click to apply.
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