Global Distribution Program Manager

**What You'll Do**:
The Program Manager will be responsible for building and articulating a Distribution Program best-practices framework. In addition, you will serve as an escalation resource, help train internal and external stakeholders on program requirements, compliance and execution serving to optimize Cisco's Distribution Program. The Program Manager will also oversee the cross-functional work necessary to support our Program. A more detailed list of responsibilities includes the following:

- Review escalations from Distributors / Internal Cisco Auditors / other Internal Cross-functional teams regarding adherence to the program terms and conditions
- Review exceptions / holds on claims submitted by Distributors
- Monitor payment process for Program to ensure timely payments
- New capability testing for Program tools to ensure stability and desired functionality
- Entering and ensuring correct budget information in Program tools
- Pulling Program reporting and analyzing to develop directed training
- Maintain SharePoint of developed training
- Deliver directed training to specific regions, distributors or individuals to improve adherence to Program terms and conditions
- Development of Quarterly Program Operations Review data and PowerPoint

**Who You Are**:

- Channel and/or distribution experience in the IT industry, preferably with a knowledge of program operations
- 2-3 years of project or program management
- Able to quickly understand, articulate and operationalize best practices across a cross-functional team
- Excellent intellectual and analytical skills, including the ability to structure problem statements and be the catalyst for uncovering new and creative ways to solve problems
- Experience in designing/driving complex projects, programs and processes at scale
- Ability to identify trends, perform root-cause analysis and build process efficiencies across our Distribution Program landscape
- A keen understanding of relationship development and influence in highly matrixed environments
- Comfortable in a remote team working environment; self-motivated and results-oriented
- Highly organized, with strong communication and presentation skills, and the ability to influence process adoption
- Experience working in a fast-paced organization; being a self-starter will be critical to success in this role
- Ability to work with large data sets, Excel, reporting pivots and the full Microsoft Office Suite

**Who You'll Work With**:

- You will work with a team of Distribution Account Managers who have area responsibility for supporting Distributor sales
- You will report to the Global Distribution Program Leader
- You will also collaborate with the following teams: Distribution Marketing Teams, Regional Distribution Finance, Claim Auditing Team (POP COE), and the related teams at individual Distributors
- We seek someone who has a strong aptitude for teamwork, communication and can handle multiple initiatives globally

**Why Cisco**

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
- We connect everything - people, process, data and things - and we use those connections to change our world for the better.
- We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
- Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco

**#WeAreCisco** (This is the Standard and cannot be changed)

WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and l