Customer Experience Program Specialist
2 weeks ago
**#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
**About the Role**
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber
The ANZ CX Team is responsible for delivering seamless experiences for our customers through policy creation, product launches, automations and strategic initiatives.
**Your Impact in Role**
- Manage day-to-day customer operations
- Work with our customer support network to drive experience improvements
- Lead cross-functional projects
- Be the main POC for high escalation issues
**The Experience You'll Bring**
- Passion for helping others and creating support experiences that surprise and delight
- Ability to break down complex problems, diagnose opportunities and implement solutions
- Excellent written and verbal communication skills
- Strong stakeholder management skills
- Comfort with ambiguity and multitasking
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Sydney, New South Wales, Australia Hatch Full timeOverviewThis is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia.The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a...
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Sydney, New South Wales, Australia Hatch Full timeOverviewThis is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia.The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a...
