Grooming Salon And Retail Leader

2 weeks ago

Sydney, New South Wales, Australia Dogue Full time

Lead a Boutique Grooming & Retail Team in the Heart of Bondi Junction
- Work/life balance with Mon-Fri roster and no Sundays, no public holidays
- Supportive team culture with team events, and a collaborative environment

**About Us**

DOGUE is a leading name in dog grooming, retail, and daycare, with over 25 years of experience providing high-quality pet care services across Sydney and Melbourne. Our boutique salons combine expert grooming with premium dog retail products, all in a stylish and supportive environment that celebrates dogs and their devoted owners.

**The Role**

As a Full-time Grooming Salon & Retail Leader at our Bondi Junction location, you'll lead a team in delivering premium grooming and playtime services and a tailored retail experience. This hands-on leadership role requires someone who thrives in a fast-paced environment, loves dogs, and has a strong presence for customer service, team coordination, and business operations. This role is Monday to Friday, (shifts start and finish varying times 8:45am and 5:45pm) with the occasional Saturday so its a great role for someone that loves management but wants their work/life balance.

**Key Responsibilities**

**Salon & Grooming Management**
- Oversee the day-to-day operations of the salon
- Support and manage a team of groomers - approx. 4 staff a day
- Ensure high grooming standards, dog welfare, and customer satisfaction
- Coordinate grooming schedules and client bookings
- Conduct quality checks and manage client feedback

**Retail & Customer Service**
- Manage the boutique retail space, visual merchandising, and product stock
- Deliver outstanding customer service and build lasting client relationships
- Promote sales, product knowledge, and new stock launches

**Team Leadership**
- Onboard, and train new staff
- Lead with positivity, accountability, and collaboration
- Coordinate rosters and ensure coverage for grooming appointments
- Foster a supportive and respectful team culture

**Operations & Administration**
- Manage day-to-day business operations and KPIs
- Handle store reporting, ordering, inventory control, store maintenance, incident handling and financial performance
- Collaborate with HQ on promotions, events, and local marketing initiatives

**About You**
- Experience in retail and/or grooming salon management (pet industry experience a bonus)
- You're confident, personable, and love building genuine relationships with clients
- You bring strong sales and service skills, with the ability to recommend products and services to suit each dog's needs
- Calm and solution-focused when managing incidents or complaints, always putting the dog's wellbeing and the client experience first
- Experienced in team leadership, scheduling, and daily operations
- Organised, efficient, and confident in managing schedules and operations
- Passionate about pets, people, and creating a high-quality boutique experience

***Perks & Benefits**
- Work with a respected and established Australian brand
- Great team environment with ongoing training and support
- Discounts on services and retail products
- No Sundays or public holiday shifts
- Paid Birthday Leave

If you're ready to lead a boutique team that's all about style, service, and wagging tails, we'd love to hear from you
- Note:_ Recruitment includes a pre-employment health check. We reserve the right to close or extend vacancies at our discretion.

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