Debt Recovery Officer

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we are looking for**

This position is primarily responsible in assisting with the collection of the late-stage collections debtors ledger. The purpose of this position is to maximise recovery rates against existing doubtful and written off debts by utilising and measuring effectiveness of a suite of debt recovery tools, strategies and external agencies.

This role requires the incumbent to remain flexible within a very busy and high-pressure environment. It is critical that requests are responded to in a timely manner and the incumbent must be able to handle competing demands of their time. Communication is central to the role whereby the incumbent must be able to deal with people of at all levels within the organisation and build rapport with external stakeholders.

**Some of your key responsibilities will include**

The Debt Recovery Officer's responsibility is to maximise recovery against existing doubtful debts. Some of the key duties include:

- Make every effort to collect outstanding debts inhouse prior to referral to third party Collection Agents.
- Referring new outstanding debts to Collection Agents.
- Providing instructions to external solicitors/agents on appropriate and timely legal action.
- Providing recommendations to management on bad debts write offs.
- Entering into negotiations and decision making in relation to settlement offers.
- Handling credit disputes and Resolving or escalating any issues that arise associated with the debt collection and legal process function.
- Deliver prompt, efficient and accurate advice to all stakeholders.
- Identify key internal stakeholders and build and maintain internal/external relationships.
- Respond to team member requests in a timely manner.

**What will you bring?**
- Minimum 2 years' experience in a similar role or administrative role within a professional environment is desirable.
- Sound communication skills both written and verbal.
- Intermediate skill in the use of MS Office Software Suite.
- In depth knowledge of debt recovery processes within both commercial and consumer credit.
- Knowledge of bankruptcy/liquidation/court procedures/legal system and related matters.
- Proven track record in process improvement.
- Ability to meet business demands, deadlines, and timeframes as they arise.
- Ability to demonstrate initiative in identifying problems and work towards appropriate solutions.
- Understand impact and consequences of the risk assessment outcome.
- Attention to detail.
- Minimum Diploma in Credit Management.

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**The next steps