Service Scheduler

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Do you have planning or scheduling experience, preferably within a service, manufacturing, or technical environment? Are you looking to join a growing and supportive business?
If so, our role could be for you.
Matthews Australasia is the Australian leader in intelligent product identification, inspection, and software traceability solutions. With decades of experience, we understand the challenges that face our customers in driving efficiency, accuracy, and cost-effective processes in their supply chain.
We are currently looking for a Service Scheduler to join our Victorian team based in Scoresby. The role is responsible for efficiently coordinating and scheduling field service resources in order to ensure our customers are provided with the highest quality technical customer service.
On a daily basis your duties will include but not be limited to:
Responding to customer and technician calls.
Updating customers in real time with any service delays or scheduled changes.
Accurately logging new service calls and maintaining all work orders in the Service Management System.
Ensuring that all work orders are allocated to a Service Technician and are scheduled efficiently.
Assigning and managing the movement of rental equipment.
Supporting the field service technicians with spare parts / inventory requests.
Ad hoc functions including stock movements and projects support, as and when required.
Our ideal candidate has:
Previous experience in scheduling or service coordination preferably within a service environment
Experience completing tasks associated with the whole work order cycle would also be an advantage
Experience with service management systems, (D365 experience highly regarded)
A desire / ability to work in fast paced, high pressure environment
The ability to effectively manage multiple, conflicting priorities whilst under pressure
A logical approach and great attention to detail
In return, you will be supported with a tailored development plan within a workplace that values its people and sustainability. Additionally, we have:
17.5 % leave loading
Regular staff events
A wellbeing program which includes access to our Employee Assistance Program and an annual wellness day
If you believe this sounds like an interesting opportunity, we would love to hear from you
Previous applicants need not apply.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Administrative, Customer Service, and Manufacturing
Industries
Manufacturing and Automation Machinery Manufacturing
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