Service Technician

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Service Technician - QLD & Northern NSW
role at
3M
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Service Technician - QLD & Northern NSW
role at
3M
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Job Description
Mobile and In-House Servicing: Perform mobile and in-house servicing for the full range of 3M Personal Safety Division equipment.
Travel Requirements: Travel interstate and within Country QLD to service and repair equipment.
Customer Orders: Quote and process customer service and repair orders using SAP CRM
Equipment Repair and Servicing: Repair and service various 3M|Scott equipment, including SCBA, Airline & Escape Equipment, Compressed Air Cylinders, PAPR Equipment, and Passive RPE.
QLD Rural Fire Mask contract: Manage repairs for QLD Rural mask service contract
Inspection and Pre-Delivery: Inspect and pre-deliver finished goods such as SCBA, Thermal Imaging, Compressed Air Cylinders, and Airline Equipment.
Stock Management: Monitor and maintain spare part stock levels at the Morningside facility with the Service Coordinator's assistance.
Customer Interaction: Engage in customer-facing activities at the Morningside facility and manage non-accredited service customer details.
Calibration and Record Keeping: Ensure all equipment requiring calibration is calibrated on time and maintain records of 3M Service Equipment.
Collaboration and Revenue Identification: Work with regional sales managers and the broader PSD sales team to identify additional revenue opportunities and future accredited service training.
Qualification
Higher School Certificate or equivalent
Trade Qualification
No Specific Tertiary Qualifications required (Trade diploma preferred)
Strong knowledge of servicing SCBA equipment
High degree of computer literacy including SAP CRM, Microsoft Word, Excel analysis & PowerPoint required
Communication and Presentation: Strong verbal communication, listening, and excellent presentation skills.
Interpersonal Skills: Confident manner with both internal teams and external customers, and ability to work well within a team environment and across functional teams.
Technical Proficiency: High level of functional and technical skills, and ability to understand and translate technical literature.
Problem Solving and Innovation: Strong problem-solving ability and resourceful innovation to meet customer requirements.
Organizational Skills: Strong attention to detail, organizational, and planning abilities.
Worker type: Permanent
Location: Brisbane (Morningside 3M facility)
Learn more about 3M's creative solutions to the world's problems at or on Instagram, Facebook, and LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Seniority level
Seniority level
Entry level
Employment type
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Full-time
Job function
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Information Technology
Industries
Industrial Machinery Manufacturing
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