Service Technician

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Join to apply for the Service Technician - QLD & Northern NSW role at 3M

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3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

• Mobile and In-House Servicing: Perform mobile and in-house servicing for the full range of 3M Personal Safety Division equipment.
• Travel Requirements: Travel interstate and within Country QLD to service and repair equipment.
• Customer Orders: Quote and process customer service and repair orders using SAP CRM
• Equipment Repair and Servicing: Repair and service various 3M|Scott equipment, including SCBA, Airline & Escape Equipment, Compressed Air Cylinders, PAPR Equipment, and Passive RPE.
• QLD Rural Fire Mask contract: Manage repairs for QLD Rural mask service contract
• Inspection and Pre-Delivery: Inspect and pre-deliver finished goods such as SCBA, Thermal Imaging, Compressed Air Cylinders, and Airline Equipment.
• Stock Management: Monitor and maintain spare part stock levels at the Morningside facility with the Service Coordinator's assistance.
• Customer Interaction: Engage in customer-facing activities at the Morningside facility and manage non-accredited service customer details.
• Calibration and Record Keeping: Ensure all equipment requiring calibration is calibrated on time and maintain records of 3M Service Equipment.
• Collaboration and Revenue Identification: Work with regional sales managers and the broader PSD sales team to identify additional revenue opportunities and future accredited service training.
  
  

Qualification

• Higher School Certificate or equivalent
• Trade Qualification
• No Specific Tertiary Qualifications required (Trade diploma preferred)
• Strong knowledge of servicing SCBA equipment
• High degree of computer literacy including SAP CRM, Microsoft Word, Excel analysis & PowerPoint required
• Communication and Presentation: Strong verbal communication, listening, and excellent presentation skills.
• Interpersonal Skills: Confident manner with both internal teams and external customers, and ability to work well within a team environment and across functional teams.
• Technical Proficiency: High level of functional and technical skills, and ability to understand and translate technical literature.
• Problem Solving and Innovation: Strong problem-solving ability and resourceful innovation to meet customer requirements.
• Organizational Skills: Strong attention to detail, organizational, and planning abilities.
  
  

Worker type: Permanent

Location: Brisbane (Morningside 3M facility)

Learn more about 3M's creative solutions to the world's problems at www.3M.com.au or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIndustrial Machinery Manufacturing

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