Lead Store Advisor, Melbourne

**Location**:Melbourne
- Retail (store team)

**In short**:
This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On's first store in Melbourne, Australia.

As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On's Direct-to-Consumer (DTC) approach. On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.

**Your Mission**:

- Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
- Foundational cash handling expectations and standardized operating procedures - example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc.
- Opening and closing store procedures and ensuring loss and prevention standards are followed
- Maintain in-depth knowledge of technical product information and stay up to date with On's global activities and projects (e.g. sustainability efforts, athlete stories)
- Coach the team to ensure excellent standard of all technical product knowledge
- Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
- Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
- Lead and maintain exceptional stock room strategy and inventory management standards
- Create an inclusive workplace culture by treating all employees and customers with respect.

The Pillars: You will oversee a designated store area, of the following (Back of House, Visual Merchandising, Product, Community, or People), driving strategy implementation, monitoring execution and fostering team engagement to ensure success in the focus area.

**Your story**:

- 2+ years of experience within a consumer-facing or retail work environment, preferably in a supervisory role
- Background in the Running, Fashion or Sports Industry is preferred, but not a must
- Strong communication, hospitality, and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is preferred, but not required.
- Entrepreneurial spirit who expects the unexpected

Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

**About the Team**:
As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. This team will work out of our brand brand new Melbourne location.

**Most lived Spirit in our team**:
**Positive**:
**Positive**:
We're upbeat, fully living On's Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make - and know what we're doing it together.

**Melbourne**:
Tucked in Cremorne near the business district, On Oceania is just as vibrant and diverse as its surroundings - in fact, most of the team was born elsewhere.

1-11 Gordon Street,
Cremorne
Australia
- Marion
- GLOBAL HEAD OF RETAIL

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.

**What we offer**:
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

**What to expect**:
We want to set everyone up for success, so here's the lowdown on how we hire. Our process is a two-way street - bringing you into our culture, while helping us learn how you think.
- Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day an