Melbourne Central

Universal Store is looking for highly customer service-oriented team members to join us.

Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team?

What we're looking for:

- Fashion retail know-how with hands-on experience from the stock room to the shop floor.
- Warmth and enthusiasm.
- Willingness to go above and beyond when needed.
- A true service ethic that defines every decision you make.
- Flexibility and positive reaction to change.

What's Unique About Us?
- Your success is important to us.
- We genuinely care about your career and offer technical and leadership training.
- We provide opportunities to grow and challenge yourself.
- We provide feedback to help you achieve your goals.
- Strong company culture.
- Honest and transparent leadership.

Sound like a good fit?

Universal Store is looking for a creative, inspiring, dedicated leader to join our team.

What we're looking for:
A natural planner and organiser who can also adapt to changing environments - yes, you need to have it all A successful Store Manager will be able to create links between people, process and presentation to create a store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day."

Essentials:

- Fashion retail know-how with hands-on experience from the stock room to the shop floor.
- A solid team building track record. We're looking for an experienced Store Manager who is comfortable leading a large and diverse team.
- Warmth and enthusiasm.
- A strong voice, an open mind and an ability to respond rather than react.
- Understanding of retail profit measures, the ability to manage costs and productivity.
- The proven ability to meet and exceed sales goals.
- Willingness to go above and beyond when needed.
- A true service ethic that defines every decision you make.
- Flexibility and positive reaction to change.

The right person must have the ability to communicate strategically at all levels as well as train, coach and be able to both give and hear honest feedback.

A typical day:
As a Store Manager, you will lead from the front, on the floor, not in an office. You will be visible on the floor working with your team to achieve successful results every day. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go-to" resource for any questions, (big and small) as well as feedback (both praise and supportive). As the leader in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable.

Key Responsibilities:

- Ensure the highest level of customer care in line with Universal Store specific service expectations.
- Continually recruit, train and develop talented individuals (create future leaders).
- Managing rosters and budgets for your store.
- Implement and maintain systems to keep store functioning effectively.
- Oversee store scheduling to ensure that projects, visuals, availability, service and promotions are accounted for and store is staffed in line with payroll targets.
- Model our highest expectations in our behavioural competency dictionary and provide praise and development when required.

What's Unique About Us?
- Your success is important to us.
- We genuinely care about your career and offer technical and leadership training.
- We provide opportunities to grow and challenge yourself.
- We provide feedback to help you achieve your goals.
- You'll have a voice and the ability to influence the entire business.
- Favourable roster with generous staff discounts.
- Strong company culture.
- Honest and transparent leadership.
- Generous and achievable bonus structure.

Sound like a good fit?