Emergency Relief Assessor

Number of Positions Available:

1

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- ABOUT US

- The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
We are seeking a values-driven and proactive Emergency Relief Assessor to join the team. As an Emergency Relief Assessor.

Why this role matters

The Salvation Army Doorways program provides person-centred care to community members who are in a financial crisis or suffering other forms of hardship or distress. Our practitioners are mindful of trauma informed practices, working within a strength-based context with holistic principles to build individual capacity, resilience, and well-being.

About the role

We are seeking a values-driven and proactive Emergency Relief Assessor to join the team. As an Emergency Relief Assessor, you will be responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals. The role is phone based only.

You will successfully
- Conduct interviews and assessment for emergency relief (ER) with community members over the phone in accordance with Doorways guidelines
- Determine the assistance to be provided in line with Doorway's standards of practice
- Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
- Actively support the local mission delivery model by working collaboratively with Corps
- Escalate complex or unresolved matters
- Accurate, up-to-date client records and data is maintained for all clients in accordance with TSA standards and procedures, using all relevant TSA systems including SAMIS
- Risks to community members, staff and TSA are identified and brought to the attention of the relevant Line Manager as soon as possible
- Service gaps are identified and recommendations for service delivery improvements are made to the relevant Line Manager
- Actively support the local mission delivery model by working collaboratively with Corps, where required
- Practice adherence with TSA's Policies and Procedures, Doorways Model of Care and Practice Guides

This is a permanent full-time position, based in Morley, WA. Salary and conditions are in accordance with SCHADS Level 3.

What you have
- Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
- Experience working in the community services sector
- Experience working with people from culturally and linguistically diverse backgrounds would be beneficial
- Experience working in a fast-paced environment (contact centre) would be highly regarded
- A current and valid Working with Children's Check
- A willingness to undergo a National Police Check
- We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure._

What we offer
- Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution

Enquiries only

Position Description request: R29661 Emergency Relief Assessor- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_