Supervisor

Sense Of Self (SOS)

Join the Supervisor team at Collingwood bathhouse and massage studio, Sense Of Self (SOS). Seeking exceptional, detailed and organised hospitality individuals who have experience in exceptional customer service and people leadership.
- Be a part of a deeply committed and dynamic team who strive for success
- Ongoing training & professional development, both internal and external
- Weekday access to the bathhouse plus generous discounts across our retail

We are currently looking for a Supervisor to join our team at Sense Of Self, a bathhouse and massage studio located in Collingwood.

As a Supervisor at SOS, you are responsible for the end-to-end running of the space, including customer service, leading a team whilst on shift, and smooth operations of the bathhouse and massage studio. Your direct report will be to the Venue Manager.

This role is suited to someone with exceptional hospitality experience and who possesses great time management skills, excellent communication capabilities, and a can-do attitude. We are keen to meet people who enjoy working in a fast-paced environment, with a dynamic team, and those who have a human-centred approach to guest services.

Sense Of Self (SOS) Sense Of Self is a reprieve from the outside world - a thoughtfully designed oasis where ancient techniques meet contemporary thinking and gives people the opportunity to feel well, and be themselves. We value all diversity of bodies and welcome all gender identities and expressions.

Skills, Experience, & Availability:
Extensive hospitality experience - at least 2-3 years in a supervisor role (incl. staff management)
- Exceptional guest care - Human-centred care at your core
- Experienced team leader - you can motivate and ensure all team members are performing and being held accountable to their roles and responsibilities proficiently and consistently
- Excellent, clear, and consistent communication to both customers & colleagues
- Calm under pressure - at SOS we have a very demanding and high-paced customer service environment
- Self-led and adaptable - willingness to help across all aspects of spa operations, including but not limited to cleaning, back of house operations, laundry, and customer service
- Ability to be flexible with shift times including nights, weekends and early mornings due to our trading hours.

What we can offer:

- Min. 3-4 Shifts per week
- Ongoing training & professional development
- A regular work pattern that encourages a healthy work/life balance
- A supportive and dynamic environment
- Free week-day access to the bathhouse
- Generous discounts across our retail space
- Access to our staff pantry to make meals while on shift
- If you think this sounds like you, please apply
- Make sure to include a cover letter that tells us why you'd be perfect for the role, and please enclose your CV as a PDF.
- We may invite you to do a trial shift as part of the recruitment process, to see you in context of the space and for you to see how it all works

To learn more about us, follow these links: