Front Office Manager

2 weeks ago

Brisbane, Queensland, Australia Oaks Hotels Full time

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
We are looking for an experienced and enthusiastic **Front Office Manager** to lead the Front Office team at **Oaks Brisbane on Felix Suites.** The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Responsibilities include**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensuring they are settled in their rooms
- Maintaining professional, open and honest communication to assist guests and make accurate bookings
- Guide & support the team in providing outstanding guest welcoming and experiences
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Complete daily administration duties
- Provide personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets
- Support Hotel Manager with recruitment

**Qualifications**:
**To be successful in this role you will have**:

- Front office management or supervisory experience
- Previous experience working in hospitality, providing customer service and guest services is advantageous
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- A passion for delivering exceptional, pro-active customer service
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- Immaculate personal presentation
- Availability to work shifts between Monday to Sunday

Additional Information
**Join our positive and vibrant team and be rewarded with these benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

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