Fraud & Scam Officer (First Nations Identified Role)

Permanent full-time position
- Based at ParramattaOngoing training and development opportunities

**What's the role?**

Are you passionate and committed about protecting people/communities from financial crime?

Join the Westpac team as a Fraud & Scams Officer where you will play an integral role in preventing, detecting and responding to fraudulent activity across our banking channels.

Your responsibilities will include:

- Supporting customers who have been impacted by fraud/scams
- Monitor and respond to fraud alerts, investigate suspicious transactions and take appropriate actions to mitigate any risks
- Handle inbound/outbound calls with care and provide a positive customer experience in challenging situations
- Provide empathetic and effective support to customers impacted by fraud/scams
- Creating complete Fraud case files
- Identifying and recommending continuous improvement solutions

These are full-time, permanent positions based at our Parramatta office and starting on the 1 st of September 2025. Our centre is operational 24/7 and we may require you to work across these times. You will be considered a shift worker in line with our Enterprise Agreement and will receive financial compensation if you are rostered outside of core hours.

We will provide you with 4 weeks of full-time training Monday to Friday during business hours with ongoing training and support once you transition into your teams. Hybrid arrangements are available after the first 3-6 months.

**What do I need?**
- Experience in a Fraud & Scams/anti-crime environment
- Investigative mindset reinforced by strong analytical and critical thinking skills
- Experience and passion for providing consistent and superior level of customer service
- Ability to work and navigate multiple banking systems across various platforms
- Knowledge of banking products and servicesExperience in a contact centre experience highly desirable

**Why join us?**
- At Westpac, we're passionate about becoming our customers' #1 banking partner for life and we know that starts with creating the best workplace in the country. For Aboriginal and Torres Strait Islander peoples, that means more than just a job.
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture for example dedicated Sorry Business, Lifestyle and Wellbeing leave.
- Tailored career support through our Indigenous Careers Team, and growth opportunities like the Echo mentoring program and Jawun secondments.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives including our Brothers & Sisters Employee Advocacy Group and our annual Indigenous Bayala Djurali Summit.

**Create your future today**
- To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

At Westpac we aim to help Aboriginal and Torres Strait Islander Australians succeed by supporting Indigenous employees to build meaningful careers.
- Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.