Service Architect
2 weeks ago
**Service Transition Specialist | 6 months contract | VIC Govt agency | Melbourne CBD | VPS6**
We are looking for a Service Transition Specialist for a 6 months contract with a VIC Govt Agency for their on-going multiple projects. Located in Melbourne CBD, this will have hybrid work arrangements.
**Essential Skills**:
- Demonstrated experience in creation of Service transition artefacts including Service Mapping, Service Definition, Service Support Agreement & other documentation and working with internal Transition Advisory Board to ensure services are fully transitioned with mínimal disruption.
- Liaise with senior stakeholders to endorse and agreed service delivery model.
- Good understanding of Service Management principles.
- Experienced in Service Definition including service description, support model and KPIs around service delivery.
- Experienced in Service Design highlighting the upstream and downstream impact.
- Experience in eliciting questions that may impact the mapping or definition or any deliverable for the project.
- Support on-time project delivery by quality service artefacts and engagement ahead of project delivery to support.
- Experienced in managing service transition activities and formulating operational checklists.
- Able to achieve assigned tasks within tight timeframes.
- Provide service coordination and assistance with required governance bodies
**Nice to have skills**
To know more, please
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