Concierge - , Sydney

2 weeks ago

Sydney, New South Wales, Australia Cartier Full time

Reference Code: 75683**Concierge - Cartier, Sydney**:

- Sydney, NSW, AU- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

**HOW WILL YOU MAKE AN IMPACT?**

With your exceptional ability to develop and drive memorable client experiences. You will be instrumental in:

- Curate, organise and deliver outstanding client experiences in boutique, in partnership with Sales Associates and Client teams,
- Provide recommendations and personal services,
- Assistance with Boutique projects,
- Prompt and positive action on client complaints, questions, concernes and suggestions as needed,
- Compliance to Client Service standards of the Maison.

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:

- 1-3 years previous experience in retail, hospitality or service related roles
- Excellent communication skills and an entrepreneurial mindset
- A strong work ethic and a passion to deliver high excellence in customer service
- Well organized with a high level of detail orientation
- Well-developed problem solving skills with the ability to follow through and provide solutions

**HOW DO WE KEEP YOU SMILING**:

- A great opportunity to be a part of a dynamic and diverse team,
- This role will help build your knowledge and experience in all aspects of Client treatment,
- Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will receive a video call from our HRBP to discuss the role and for us to get to know you.
- If you are successful through the phone interview, you will be invited to attend an interview with our Boutique Director and Retail Area Manager to assess your fit for the role. In return, we will also share insights on our team dynamics and our company culture.
- Finally, you will then have the opportunity to meet our Commercial Director who can share our overall vision and plans for the future.

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