Retirement Living Specialist

**Retirement Living Specialist - Full-Time Permanent role. Based at Uniting's Mayflower village at Westmead with travel across metro sites**

Join Uniting and play a key role in shaping the future of our housing communities, ensuring safe, affordable, and secure living for our residents. Be part of our forward-thinking team and help us shape the future of community living.

**About the Role**

As the Retirement Living Specialist, you will collaborate closely with Uniting's Housing Managers to support the growth and future of our housing portfolio. You'll be responsible for 8 registered villages, overseeing approximately 100 Retirement Village contract holders, ensuring they experience no change to services or amenities. A key part of the role will involve maintaining resident satisfaction and ensuring legislative compliance.

Your responsibilities include providing high-quality, holistic customer service, conducting monthly compliance activities, coordinating maintenance and refurbishments, and facilitating resident activities. You will work closely with the Housing Manager across all sites to ensure smooth operations.

**Key Responsibilities**:

- Support the transition of Retirement Village residents into Residential Tenancy Agreements (RTA), leveraging your knowledge of the Retirement Villages Act and Residential Tenancies Act (RTA experience is highly desirable).
- Conduct unit inspections, prepare budgets, and ensure all villages are well-maintained to high living standards by coordinating with the Asset and Minor Works Teams.
- Participate in monthly compliance activities to ensure regulatory requirements are met, including fire safety audits, evacuation plans, and emergency procedures.
- Maintain high occupancy levels by engaging in face-to-face vacancy management and tenanting activities.
- Coordinate and oversee maintenance, grounds keeping, and other essential services to ensure the villages are running smoothly and to the satisfaction of residents.

**Key Objectives**:

- Enhance the health, happiness, and wellbeing of Retirement Village contract residents.
- Ensure ongoing compliance and regulatory reporting are maintained across all registered villages.
- Conduct budget preparation, including negotiating with resident committees, and monitor Capital Works Fund balances.
- Achieve financial targets and maintain optimum occupancy levels (95-100%).

**Skills and Experience**:

- Relevant tertiary qualification in an appropriate discipline (desirable).
- Strong communication and customer service skills with the ability to build strong relationships and meet customer satisfaction levels.
- Experience working in aged care or housing, with knowledge of the Retirement Villages Act and Residential Tenancies Act (RTA).
- Strong IT skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint, CRM, SharePoint).
- NSW driver's license and access to a vehicle (required).
- Proven ability in budget preparation and experience managing financial operations of residential properties.
- Ability to conduct inspections and ensure all compliance and regulatory measures are adhered to.

PD - Retirement Living Specialist

**Why Uniting?**

At Uniting, we're committed to creating secure, affordable housing communities where residents can thrive. As a Retirement Living Specialist, you'll have the chance to make a real impact by working closely with our residents and teams to ensure they have the best living experience possible. You'll be part of a dedicated team that values collaboration, innovation, and inclusivity.

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

**When you're part of Uniting NSW.ACT, you're part of a diverse, purpose-led team of people who are really making a difference to the world around them.**

**We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.**

**Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.**

**Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia's First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work.**

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