Customer Liaison Officer

1 week ago

Sydney, New South Wales, Australia Whiddon Full time

**Job no**:494345
**Work type**:Full time
**Location**:Glenfield
**Categories**:Customer Liaison

You are looking for a satisfying and rewarding role where your capabilities, time and effort make a difference. You strive to provide excellent customer service to your stakeholders with accuracy and pace. You are a natural problem solver with imitative and highly developed people skills. You are bubbly, friendly, compassionate and team orientated.

Throughout your career you have become no stranger to working in a fast-paced environment where no two days are the same.

We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We are hoping you will join our fantastic Whiddon Family in our Customer Liaison Team, based in Glenfield, on a permanent full-time basis (working Monday to Friday from 6am to 6 pm).

As a Scheduling Officer, your role will include scheduling of Community Care clients, managing shared inboxes and phone calls, maintaining and adjusting the roster as required, data entry and record keeping, while working towards KPIs.

**WHAT WE OFFER**

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around 'Five Pillars' - mind, body, financial, social and career.
- **Comprehensive leave options to support you in mind and body (Permanent employees)**- 5 weeks **Annual Leave**(or the option to cash out Annual Leave)
- Access to L **ong Service Leave**after 5 years
- 12 weeks paid **Parental Leave**:

- Up to 5 days paid **Fertility leave**:

- Up to 3 days paid **Community Service leave**each year
- Up to 4 days paid **Compassionate leave**:

- **Extra public holiday**per year with Frank Whiddon Day
- **Employee Assistance Program**for when you need extra support
- **Salary Packaging options so you can keep more of your pay**. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
- Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
- Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
- Remote living options including rent and mortgage packaging, utilities and holiday transport.
- Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
- **Quarterly gifts**, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
- **Access to retail benefits and perks,**including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more
- **Employee Referral Program.**Get paid up to $500 to refer our next Whiddon star.
- **Learning, learning, learning**. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and morewe want to support your educational journey
- **Get**recognised for your great work**Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
- **Recognition**for successfully completing your probation period.
- **Locations across NSW and QLD.**If you need to relocate or wish to transfer between our Homes

**HOW TO APPLY**

**Advertised**:12 Jun 2025 AUS Eastern Standard Time
**Applications close**:12 Jul 2025 AUS Eastern Standard Time

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