Customer Service Representative

3 days ago

Wollongong, New South Wales, Australia Bluescope Full time

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our **Geelong** team as a **Customer Service Representative**. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys.

**This is a Monday to Friday role, working a 38-hour week.**

**What Will You Do?**

This position offers diversity and opportunity for an enthusiastic team player who enjoys the full spectrum of a busy workplace. Alongside general sales and customer service responsibilities, your duties will include:

- following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
- provide internal support and regular feedback to relevant sales teams regarding customer and competitor information

**More About You**

As a highly motivated individual thriving in a team environment, you'll bring:

- excellent communication, negotiation and interpersonal skills
- a strong customer focus with the ability to resolve issues effectively and efficiently
- the ability to pick up new and custom IT systems quickly
- a proactive approach in building constructive and effective relationships
- a high attention to detail and ability to complete multiple tasks simultaneously
- a commitment to your own safety and well-being while caring for others.
- experience in a warehouse or stores environment with a current Forklift Ticket is advantageous, or willingness to obtain Forklift Ticket

**What's in it For You**
- Ongoing training and career development opportunities
- Employee benefits with discounts on health and wellbeing products and services
- Team building activities
- Employee Assistance Program

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would like to hear from you. Join our team and immerse yourself in an engaging, dynamic work environment.

**Together we can make a world of difference.**
- Applications close Thursday 17th October 2024._

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