Customer Service Representative

3 days ago

Wollongong, New South Wales, Australia Ashdown Consulting Full time

$32.69 p/h + super
- 1.5 Month Contract
- Wollongong

**Customer Service Representative | 1.5 Month Contract | $36 p/h inc. Super**
- $32.69 p/h + super
- 1.5 Month Contract
- Wollongong

**About the Company**

An exciting opportunity to join a local NSW Government Organisation who strive to deliver a more consistent and efficient experience.

**About the team**

You will be apart of a highly professional and dedicated cohort who value values, collaboration, communication and accountability.

**About the Role**

The Customer Service Representative will is responsible for responding to queries, providing assistance, and delivering information to support growth in conversion rates.

**Key Responsibilities**:

- Responsible for the achievement of sales contact, enrolment and conversion targets
- Handle variable volumes (including peak periods) of inbound enquiries and assist with the provision of information to prospective customers and across multiple channels
- Participate in outbound or inbound, targeted sales campaigns
- Provide effective customer service and ensure customer needs are being met to support prospective lead generation and maximise conversion rates
- Perform administration and sales related activities including updating and maintaining records and databases
to support customer relationships and to ensure compliance with systems, processes and policies
- Actively participate in continual improvement activities relating to sales to achieve quality assurance
standards and customer service excellence
- As a member of the broader services team, actively contribute to achieving and supporting an engaging and inclusive culture
- Abide by policies and procedures to ensure a safe, healthy and inclusive work environment
- Place the customer at the center of all decision making
- Actively engage with performance feedback to ensure you are continually building your capability in delivering quality customer service and contribute to team performance targets and consistent achievement
of service level standards

**About you**
- Certificate IV in relevant discipline or equivalent skills, knowledge and experience
- Experience providing advice, information and assistance to customers across multiple channels in a sales
contact center environment or similar to achieve high levels of customer service
- Demonstrated ability to perform a range of administration and sales related support activities including use
of contact center related technology, systems and processes to support data and customer relationship
management
- Demonstrated capability to listen, interpret and convey product related information in a clear, accurate and
appropriate manner, responsive to customer needs in a high volume work environment
- Willingness and ability to travel to nearby locations if required, as per conditions contained within the employee's Enterprise Agreement

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly.
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

  • Customer Service Representative

    3 days ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $1,650 - $1,800

    Job Title:Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our new retail location.Your primary focus will be on understanding our customers' needs and ensuring they are met to the best of your abilities.

  • Customer Service Representative

    2 days ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $45,000 - $80,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our retail team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, answering their queries, and resolving any issues that may arise.You will work collaboratively as part of a dynamic team,...

  • Customer Service Representative

    3 days ago

    Wollongong, New South Wales, Australia Ashdown Consulting Full time

    $32.69 p/h + super- 6 Month Contract- Wollongong**Customer Service Representative | 5 Month Contract | $36.12 p/h Including Super**- $32.69 p/h + super- 5 Month Contract- Wollongong**About the Company**Gain valuable real life experience working with a large NSW government organisation as a Customer Service Representative. This role is based in Port Macquarie...

  • Customer Service Representative

    3 days ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $76,000 - $129,000

    Job SummaryWe are seeking a Customer Service Representative to provide exceptional customer service in a fast-paced retail environment. This role involves resolving customer complaints and maintaining a positive store atmosphere.About the RoleThis position requires strong communication and problem-solving skills, with a focus on delivering outstanding...

  • Customer Service Representative

    1 week ago

    Wollongong, New South Wales, Australia beBeeCustomerService Full time $64,000 - $88,000

    Customer Service RepresentativeWe are seeking energetic, dedicated and customer-oriented professionals with exceptional interpersonal skills to excel in our dynamic teams.The ideal candidate will possess a strong ability to work varied shifts, including days, nights, evenings, weekends and public holidays.Key Responsibilities:Provide top-notch customer...

  • Customer Service Representative

    3 days ago

    Wollongong, New South Wales, Australia beBeeCustomerService Part time $60,000 - $75,000

    Job Title: Customer Service RepresentativeWe are seeking a skilled and motivated individual to join our retail team in Wollongong on a part-time basis.About the Role:You will be responsible for delivering exceptional customer service, building relationships with customers, and identifying their needs to provide tailored solutions.You will work...

  • Customer Service Representative

    2 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Representative Wollongong

    2 days ago

    Wollongong, New South Wales, Australia Ashdown Consulting Full time

    $32.69 p/h + super- 4 Month Contract- Wollongong**Customer Service Representative | 4 Month Contract | $36.12 p/h Incl. Super**- $32.69 p/h + super- 4 Month Contract- Wollongong**About the Company**Gain valuable real life experience working with a large NSW government organisation as a Customer Service Representative. This role is based in Wollongong and is...

  • Customer Service Representative

    10 hours ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    OverviewBeijer Ref Australia is a leading wholesaler in the air-conditioning and refrigeration industry, known for our strong brands, expert knowledge, and genuine commitment to customer satisfaction.We're on the lookout for a Customer Service Representative who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to...

  • Customer Service Representative

    3 days ago

    Wollongong, New South Wales, Australia Bluescope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.**The Opportunity**Come and discover the opportunity...