Head Of Customer Services

7 days ago

Melbourne, Victoria, Australia Iveco Full time

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IVECO is a global manufacturer of light, medium and heavy commercial vehicles, city and intercity buses and coaches, fire fighting vehicles, defense vehicles and off-road vehicles for construction and mining work.
With more than 200 employees in ANZ - IVECO is a multinational leader delivering power, technology and innovation to farmers, builders, and drivers all around the world.
The Opportunity:
Are you a strategic leader with deep expertise in the truck industry and a passion for delivering exceptional customer experiences?
IVECO ANZ is seeking a highly motivatedHead of Customer Servicesto lead our Parts Sales, Service, and Technical departments, with oversight across parts operations, material management, warranty, and quality.
In this pivotal role, you'll drive revenue growth, optimise inventory management, and ensure high-quality service delivery across our customer service operations.
You'll lead and develop high-performing teams, implement strategic sales and service plans, and collaborate with senior leadership to align departmental goals with broader business objectives.
Your focus will include enhancing customer satisfaction, streamlining operations, and maintaining compliance with industry standards.
About you:
We're looking for someone with strong commercial acumen, excellent leadership skills, and a customer-first mindset.
If you have a proven track record in parts sales and service management within the commercial truck or heavy vehicle sector, and thrive in a fast-paced, performance-driven environment—this is your opportunity to make a significant impact.
Why IVECO?
IVECO prides itself on being an all-inclusive and diverse multicultural workforce.
At IVECO you'll be joining an employer of choice, working within a supportive and flexible organisation.
This role also provides opportunity for ongoing training and career development within the IVECO family.
Join IVECO ANZ and help shape the future of our customer service excellence.
Apply now
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Motor Vehicle Manufacturing
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