Data Analyst

1 day ago

Wollongong, New South Wales, Australia Imb Bank Full time

**Part time (15 hrs) with hybrid working arrangements (Wollongong based)**:

- ** Development and career pathways available**:

- ** Dynamic mutual bank with a focus on customer service, digital innovation and transformation**

Our contact centre is looking for an experienced **Data and Insights Analyst** to assist IMB in continuing to provide improved business performance, customer satisfaction and product development. This is an ideal opportunity for a data and numbers enthusiast looking to make a difference and wanting to work with a supportive and innovative team.

**About the role**
- Collection, integration, analysis and reporting of data from various sources eg customer feedback, web analytics and internal databases
- Perform in depth analysis using various statistical and analytical tools and techniques
- Identify and interpret trends, patterns, and anomalies in data, and generate actionable insights and recommendations
- Create and maintain dashboards, reports, and presentations that communicate results and insights to different audiences
- Collaboration with stakeholders to understand business needs and provide data-driven solutions
- Maintain knowledge of emerging best practice developments in data analysis and visualisation
- Assist with forecasting & scheduling to predict upcoming workload
- Rostering and resource planning.

**About you**
- A Uni degree in data science, statistics, mathematics, computer science or related field
- Previous experience in data analysis, preferably in a business context
- Proficiency in using data analysis and visualisation tools and software, such as Excel, SQL, Python, R, Tableau, Power BI, or similar
- Excellent communication and presentation skills, with the ability to explain data and insights in a clear and compelling way to different audiences
- Attention to detail and quality, with the ability to ensure data accuracy and validity
- Curiosity and creativity, with the ability to ask relevant questions and explore new possibilities with data
- Teamwork and collaboration skills to be able to work with a diverse group of people and contribute to team success
- Workforce management skills.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we've doing so for over 144 years. An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Genuine investment in personal and professional growth
- A supportive culture that actively promotes inclusion and the wellbeing of our employees.

Code: #1

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