Everyday Banking Specialist

6 days ago

Melbourne, Victoria, Australia Nab - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD

As the **Everyday Banking Specialist,** you will work with and support high-value customers nationally. In this role, you will pro-actively connect with Premier customers outbound, with the focus and drive of building advocacy, servicing, retention and growing by identifying opportunities to support our customers financial objectives. The Everyday Banking Specialist will provide specialist and critical support to Premier customers who have a range of banking needs and also uncover further needs for our Premier customers through detailed conversations.
- **Bring your passion for providing exceptional customer service and build on your sales and services skills**:

- **You'll be supported to manage your career, work and life**:

- **Make a real difference for our customers and communities**

**In this role, you will**
- Focus on further share of wallet through understanding customer needs under a relationship model which focuses heavily on growth and retention across a full suite of NAB services.
- Provide in depth knowledge of NAB's offering to help valued clients achieve their financial goals and needs.
- Complete customer term deposit maturities to support the retention of Premier Customers.
- Work closely with specialist areas to refer clients with more sophisticated needs.
- Build NPS through outstanding customer service and end-to-end ownership of customer interactions.

**What You'll Bring**
- Relevant experience in banking/finance sector
- Strong knowledge of NAB's products and services and understanding of NAB Deposit pathway.
- Attention to detail and strong time management skills.
- Proven sales and service skills, with a passion to provide the highest level of customer satisfaction and excellence in customer service behaviours.
- Strong written and verbal communication skills to engage with influence.
- Ability to work collaboratively, build relationships with customers and across NAB

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Build your career with NAB**

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

**Looking for career advice?**

We're excited about your interest in this opportunity For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.

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