Mentor Worker

Overview
Are you a kind, compassionate, considerate, open minded, empathetic person?
Do you enjoy being active and making a difference in people's lives?
All while you build a career in mental health.
Then being a Bright Light Mentor worker could be for you
We are recruiting for four staff members who have a strong understanding of Indigenous culture and beliefs, a strong understanding of mental health and trauma-related behaviours, and who show compassion, inspiration and reliability.
Learn more on the Bright Light Mentoring website and review the job description below.
If this sounds like something you would enjoy, apply now.
Job Title: Mentor Worker
Job Description
The NDIS Workforce Capability Framework describes this role as a General Support Worker for services funded under the NDIS.
Persons in this role are responsible for using the strategies determined in the participant's support plan.
All practices are participant-focused and promote their choices, rights and decisions.
Due to the variable nature of participants, this role requires the worker to promote participants' voices, choices and report any areas of concern.
The participant is at the centre of all practices.
Workers are required to follow all policies and procedures and report to management:
feedback from participants (positive, constructive and complaints)
changes in participant circumstances or environment
work health and safety issues and concerns
need for resources to undertake the role
if you think that the participant is experiencing discrimination, exploitation, neglect, abuse or violence
when unsure of appropriate practices
when unsure of actions that should be undertaken
stressed or anxious feelings
Main Duties / Responsibilities
Provision of care and supports to participants as detailed in their support plans.
Always check your understanding of the participant's required tasks before commencing your work.
Implement personal hygiene and infection control procedures.
Be alert if you notice the participant is distressed or apathetic.
Adjust tasks to meet the participant's needs, preferences and priorities.
Record all work as per the organisation's requirements.
Work Practices
Duties will vary according to the participant's support plan but may include:
Assisting people to perform important daily activities
Facilitating daily personal hygiene
Assisting with home-based tasks such as food preparation and housework
Assisting to undertake tasks outside the home, such as shopping and medical appointments
Ensuring varied programs of social activities
Providing emotional support and friendship
Communication
Clearly, inclusively and respectfully
Adapt to participant's age, culture and cognitive ability
Understand individual communication – verbal and non-verbal
Use the best communication method to recognise the difference between self and participant
Be persistent and patient
Build Trusted Relationships
Build relationships based on mutual respect
Determine what makes the participant feel safe and valued
Work with both participant and their important people to understand involvement
Communicate directly with the participant unless otherwise determined
Prioritise participant's voice during any conflict
Treat equally but recognise the imbalance in the relationship
Recognise and report any threat in circumstances and environment
Rights
Understand participant and worker rights
Support participant to express views, raise concerns, report complaints and incidents
Work Collaboratively
Support all supporting stakeholders
Work within role and responsibility
Recognise the participant's skills, experience and contribution to everyone in the team
Keep participants informed when sharing and discussing them
Focus on strengths
Be optimistic, kind, hopeful and patient
Observe and Respond
Review all relevant notes and support plan information
Identify needs and strategies
Clarify your understanding
Be observant, attentive and present
Act responsively and flexibly
Celebrate reaching goals and independence
Maximise participant's control and confidence
Health and Safety
Talk to participant/supervisor about any intermittent conditions to determine strategies
Support access to preventative and responsive health services
Respond quickly if the participant is uncomfortable, distressed, apathetic or in poor health
Identify potential and actual risks, then act promptly and in consultation with the participant
Escalate to your supervisor any situation when the participant is at risk
Identify and report any work health and safety issues
Promote independence and choice
Never use restrictive practice unless approved and trained
Qualifications / Requirements
Current NDIS Worker Screening check
First Aid Certificate
Driver's Licence
Reliable and insured vehicle
New Worker NDIS Induction Module
Smartphone
A formal certificate may not be required if the individual has relevant experience and skills – recommended qualifications Certificate III in Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar.
Experience
Preferred minimum 1 year relevant experience
Experience supporting people with mental health
Demonstrated continuing professional development
Knowledge of continuous quality improvement principles
Use of equipment related to personal and work safety
Promoted participant's choice and independence
Skills
Verbal and written communication skills
Ability to work with various ages, cultures and ability levels
Ability to build rapport and trust with clients
Strong time management and ability to prioritise
Ability to use Microsoft Office suite and record-keeping systems
Excellent problem solving and conflict management skills
Ability to work as part of a team and maintain good working relationships
Benefits
Travel reimbursement
Application Information
Education: High School (Year 12) preferred
Experience: Mental health experience required (1 year)
Licence/Certification: Driver's Licence and car required
Work Authorisation: Australia required
Job Type: Casual
Pay: From $36.00 per hour
Note: This description reflects the original job information provided and has been reformatted for clarity while preserving content.
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