Customer Service Officer

Join to apply for theCustomer Service Officer - Perthrole atHearing Australia
1 day ago Be among the first 25 applicants
Join to apply for theCustomer Service Officer - Perthrole atHearing Australia
Help provide the latest best practice services for anyone who needs it
Gain skills with Australia's largest provider of government-funded hearing care
Permanent, full-time position
Working at Perth and occasionally at Karrinyup & Wanneroo locations (this is an onsite position)
Help provide the latest best practice services for anyone who needs it
Gain skills with Australia's largest provider of government-funded hearing care
Permanent, full-time position
Working at Perth and occasionally at Karrinyup & Wanneroo locations (this is an onsite position)
Want to improve the lives of Australians, no matter who they are?
Join us and build a career and future you'll be proud of.
It matters more at Hearing Australia
Hearing Australia is a trusted leader in our field.
Working across the country, we exist to support and empower people through hearing health when and where they need it.
Your opportunity
As a Customer Service Officer, You'll Support And Empower Clients Of All Backgrounds.
Working Side By Side With People Who Go The Extra Mile, You'll Also Love The Feeling Of Helping Children And Adults Who Need Us.
Here's How You'll Do It:
You'll greet clients, attend to all counter and telephone enquiries
You'll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
You'll perform minor hearing aid repairs and troubleshooting
You'll assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
What You'll Bring
We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration.
You'll bring:
Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
What matters most?
It's simple – your drive to help anyone and everyone who needs us.
And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.
Why Hearing Australia?
There's So Much To Love About a Role With Us.
But Our People Say There's Three Things That Set Us And Their Careers Apart.
They're About:
How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere.
At Hearing Australia, you'll know you're making a contribution that really means something
Who we work with: Here, you'll support and empower clients of all backgrounds.
That's what drives our teams and what makes them so special
Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.
What does that mean for you?
As a Customer Service Officer, You'll Know That Every Day, Your Work Is Helping Children And Adults Who Need Us.
Just Ask Ebonie One Of Our Dedicated Customer Service Officers About Why They Choose To Work With Us:
"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."
You'll Also Enjoy a Range Of Benefits, Including:
Additional 2 rostered days off each month, for our full-time team members
Attractive salary package includes a generous 15.4% superannuation
Paid parental leave
Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
Let's create the gold standard of hearing care
We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.
Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion.
We are passionate about building a diverse and inclusive culture from within.
We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.
We are committed to facilitating a barrier-free recruitment process and work environment.
If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Wellness and Fitness Services and Hospitals and Health Care
Referrals increase your chances of interviewing at Hearing Australia by 2x
Sign in to set job alerts for "Customer Service Officer" roles.
Perth, Western Australia, Australia 2 years ago
Customer Service, Mishandled Baggage (Perth Airport)
Perth Airport, Western Australia, Australia 21 hours ago
Bayswater, Western Australia, Australia 5 hours ago
Perth, Western Australia, Australia 3 weeks ago
Canning Vale, Western Australia, Australia 1 day ago
Perth, Western Australia, Australia 1 month ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 week ago
Belmont, Western Australia, Australia 6 days ago
Woodvale, Western Australia, Australia 3 weeks ago
Welshpool, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 2 months ago
Welshpool, Western Australia, Australia 1 day ago
Joondalup, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 week ago
Customer Service Officer | Community Bank Forrestfield | WA
Forrestfield, Western Australia, Australia 5 days ago
Customer Service Specialist - Car Seat Installer
Myaree, Western Australia, Australia 2 weeks ago
Osborne Park, Western Australia, Australia 1 month ago
Residential Customer Service Team Manager
Burswood, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 11 hours ago
Enquiry Line Support Officer (HC) Fixed Term
Belmont, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 month ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 2 months ago
East Perth, Western Australia, Australia 1 week ago
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr