Customer Service Officer

4 weeks ago

Perth, Western Australia Paper Australia Pty Ltd Full time
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Customer Service Officer

Discover Opal....

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the Opportunity....

Opal Packaging Plus is an industry-leading packaging and consumables business across Australia. The Customer Service Officer role is responsible for servicing Opal Packaging Plus customer requirements and providing support to the Opal team. This full-time, permanent role will be based out of our site located 'North of the river' in Wangara and will be working from Monday to Friday 8am until 4pm.

You will contribute to the success of Opal by:

- Taking inbound calls from customers and responding to customer emails
- Service walk-in customers
- Actively work to provide fantastic customer service
- Process sales orders for customers, both repeat and new orders
- Communicating with production teams and sales teams about expected delivery times
- Manage customer order and delivery protocols
- Ensure accuracy of data entry pertaining to sales orders
- Collate and generate quality reports as required
- Support the warehouse function with invoicing and courier bookings
- Outbound phone calls to customers for check-ins and/or order/account queries

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

- Experience working in a fast-paced customer service environment (ideally experience providing customer service via phone calls and email)
- Ability to learn computer systems for data-entry
- Meticulous and organized
- Excellent communications skills in both written and verbal
- Team player attitude
- Strong time management skills including ability to deal with competing priorities

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now

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