Medical Receptionist

2 weeks ago

Melbourne, Victoria, Australia Sunraysia Medical Centre Full time

Overview
Sunraysia Medical Centre is seeking a passionate, friendly and professional receptionist to join our reception team to provide an outstanding customer experience. You will need to be available to work during our opening hours, Monday to Friday between 8.30am and 6 pm and Saturdays 8.30am to 2pm. Saturday would be on a rotating roster.
Responsibilities
Greeting patients upon arrival and updating information
Answer phone calls and manage appointment bookings
Electronic billing of patients and follow up care
Effectively & efficiently managing patient interactions to ensure a stress-free journey for patients
General office duties such as banking, scanning, photocopying and re-stocking consulting rooms
Friendly verbal & in writing communication with patients, staff and outside stakeholders
Personal Attributes
A calm, down to earth attitude and warmth towards staff and patients
Confident and adaptable
Able to work under pressure and make responsible decisions
Ability to work in a team as well as independently
Organised and proven multi-tasker
Well-presented, outgoing, friendly and compassionate
Effective problem solver
Honest, punctual, excellent time manager
Self-motivated and enthusiastic
Essential
Basic knowledge of MS Word, Excel and Outlook;
Minimum two years' experience in customer service
Desirable
Knowledge of medical software;(Best Practice)
Completion of medical reception course and knowledge of medical terminology;
Knowledge of Medicare item numbers and their applications;
CPR/first aid training; and
Experience in front desk triage
We are seeking a long-term commitment to this position.
How to Apply
Please send your applications via email
Please note that only short-listed candidates will be contacted.
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