Process Analyst

12-month max-term role
- Based in Bedford Park, SA - hybrid working
- Opportunity to join BT Financial Group's Platform, Investments & Operations team within the Customer Service Delivery (CSD) division

BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth. We do this by finding the most intelligent ways to manage, preserve, administer and advise on wealth, through our house of brands. BT provides a full spectrum of wealth products and services across investment, superannuation and retirement income products, investment administration, financial advice, private banking and insurance solutions.

**How will I help?**

Reporting into the Manager, Margin Lending Operations - CSD, as a Process Analyst you will play an important role in supporting the Customer Service Delivery Team responsible for the continuous maintenance of all process maps and work instructions that are conducted in Customer Service Delivery in the Specialist Business Division. You will be a trusted adviser of CSD's processes and provide advice to CSD team members and manage opportunities for process improvement. You will have proactive engagement with projects that will deliver change to CSD's Process Maps and Work Instructions.

You will:

- Be responsible for the standardisation in process maps and work instructions
- Provide support in the creation of process maps and work instructions, ensuring they are consistent with key design principles and BT risk appetite, and are aligned with the Westpac Group's Business Component Reference Model (BCRM)
- Ensure that all regulatory and compliance control obligations identified are effectively implemented and integrated into all processes
- Maintain the process management strategy, frameworks, models, standards, and templates

**What's in it for me?**

Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will have previous experience in process improvement, the ability to revise existing policy & process documentation and capture any new policies, controls, and workflows. You will have a positive, innovative attitude and possess good interpersonal skills / relationship management skills.

Further advantageous skills:

- Excellent communication skills, both written and verbal
- Exceptional customer service focus and a team-player mentality
- Experience in Technical Writing favourable
- Experience with process redesign, modernisation, and continuous improvement favourable
- Working knowledge of common continuous improvement and process management methodologies and business architecture disciplines

**What's it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start Here. Just click on the **APPLY **button.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.