Implementation Consultant, Sydney

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

**Your Impact**

As an Implementation Consultant at Deliverect, you will be the driving force behind the successful onboarding and integration of our platform for mid-market and enterprise clients. Your ability to seamlessly guide clients through the implementation process will play a crucial role in their long-term success with our product. By leveraging your technical expertise and project management skills, you will ensure that our customers experience the full value of Deliverect's platform from day one. Your work will have a direct impact on customer satisfaction, retention, and the overall growth of our business as we continue to expand in the dynamic B2B SaaS space.

**Key Highlights**

***Customer Champion**: Drive successful platform adoption for mid-market and enterprise clients, ensuring they achieve their goals through seamless implementation.

***Technical Expertise**: Leverage in-depth knowledge of APIs, integrations, and POS systems to customize the platform and meet unique client requirements.

***Project Management**: Lead and manage implementation projects from start to finish, ensuring timely delivery and exceptional client experiences.

***Continuous Improvement**: Contribute to process improvements by providing feedback that helps enhance Deliverect's platform and implementation workflows.

**A typical Day**:

- Lead multiple implementation projects, managing timelines and client expectations. Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery.
- Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction.
- Identify, diagnose, and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.
- Engage with internal teams, including Product and Engineering, to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team post-implementation.
- Identify opportunities to improve implementation workflows, streamline processes, and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development.

**Your Expertise**:

- Experience: 3-5 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for mid-market or enterprise clients.
- Successfully led the implementation of SaaS platforms for large-scale clients, customizing solutions to meet unique business needs and ensuring timely project completion.
- APIs & Integrations: Proficiency in working with APIs, data management, and integrations. Familiarity with Postman for API testing is essential.
- POS Systems: Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage.
- Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met.
- CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
- Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.

**Other Details**:

- This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Sydney office and 2 days of remote work.
- Fluency in English is required, and proficiency in additional languages is a strong asset.
- At Deliverect, you will have the opportunity to grow your career in a rapidly scaling B2B SaaS company, with potential career paths that include transitioning into Customer Success, Solutions Architecture, or Product Specialist roles.

**Join Our Innovative Journey**:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their cu