Senior Customer Service Engineer

2 weeks ago

Melbourne, Victoria, Australia United Imaging Healthcare Full time

Senior Recruiter-Talent Acquisition SEA & Develop APAC @ United Imaging Healthcare | CIPD Level 7, Master's in HR
Job Responsibilities
Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
Other tasks assigned by supervisors.
Qualification Requirements
Technical associate's degree or above;
Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.).
Good IT, Microsoft Office and Networking Infrastructure skills;
Have the ability to find and troubleshoot faults in the field;
Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
A flexible approach to work, travel and unsociable hours;
Valid driving license and good driving record.
Key Competences
System configuration and debugging
Troubleshooting
Replacement of spare parts
On-site training
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Customer Service
Industries
Medical Equipment Manufacturing
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