Service Engineer
3 weeks ago
Service Engineer – Field service role focused on the maintenance, after-sales service and technical support of tractors, harvesters and other agricultural machinery.
Responsibilities- Responsible for the daily maintenance, after-sales service and maintenance of tractors, harvesters and other agricultural machinery.
- Provide daily maintenance and technical support for agents; cooperate with product line teams to address proactive rectifications and troubleshooting projects; rectify faulty vehicles and collect information.
- Inspect, perform regular maintenance and servicing on arriving vehicles (tractors, harvesters, etc.).
- Conduct regular customer visits and vehicle inspections (tractors, harvesters).
- Ensure timely availability of accessories and achieve accessories sales targets while maintaining customer satisfaction.
- Repair machinery and other components of the machines; understand technical problems through proper analysis, evaluation and diagnoses.
- Maintain area housekeeping and EHS standards while working individually or as part of a team.
- Read and follow labels, safety warnings and guidelines; perform all work according to safety regulations and industry quality standards.
- Improve problem-solving effectiveness through on-the-job training; submit service reports on time.
- Collaborate with the China Representative Engineer/Sales to ensure customer satisfaction.
- Experience in agricultural machinery maintenance; experience with brands such as Kubota, New Holland, Revo is preferred.
- Ability to analyze and diagnose technical problems effectively.
- Strong communication and teamwork skills to work with agents and customers.
- Mid-Senior level
- Full-time
- Customer Service
- Machinery Manufacturing
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