Senior Customer Service Engineer
3 days ago
Job Responsibilities
- Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
- Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
- Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
- Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
- Other tasks assigned by supervisors.
- Technical associate's degree or above;
- Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
- Have the ability to find and troubleshoot faults in the field;
- Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
- A flexible approach to work, travel and unsociable hours;
- Valid driving license and good driving record.
- System configuration and debugging
- Troubleshooting
- Replacement of spare parts
- On-site training
- Mid-Senior level
- Full-time
- Engineering and Customer Service
- Medical Equipment Manufacturing
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