Postal Services Officer

2 weeks ago

Sydney, New South Wales, Australia Auspost Full time

**Postal Officer Needed**

**About Us**

West Gosford Post Office is locally owned and operated Australia Post Licensed Post Office, proudly serving our local community.

As trusted local businesses, we provide a wide range of postal, retail, and banking services, along with essential community support.

Our team is committed to delivering friendly, reliable, and professional customer service in every interaction. We value a positive workplace culture where staff feel supported, respected, and part of a small but dedicated team.

**Note**: Please include your residential address in your cover letter or resume.

Retail customer service experience is highly regarded (not mandatory).

Must be able to count large sums of cash accurately and efficiently.

Competitive hourly rates as per the General Retail Award (based on age & experience).

Full on-the-job + online training provided.

Supportive and friendly team environment.

**Please note**: Annual leave or holidays cannot be taken in November and December, as these are peak trading periods.

**What You'll Be Doing**

Performing product sales and service transactions.

Handling high-value cash, card, cheque, and EFTPOS transactions accurately.

Assisting with mail lodgments and parcel lodgments.

Promoting products & services through up-selling, cross-selling, and merchandising.

Building rewarding customer relationships by understanding and meeting their needs.

Assisting with admin duties such as stocktaking and record keeping.

Stock filling, cleaning, and maintaining a tidy retail area.

Following Australia Post's OHS standards.

Adapting to process improvements for productivity and service growth.

Safely lifting parcels (10-16kg) as required.

**What We're Looking For**

Own car/transport & valid driver's licence (to reach any outlet as rostered).

Friendly, enthusiastic, reliable, and honest.

Previous experience in Retail or Post Office highly regarded.

Good verbal & written communication skills.

Intermediate computer skills (must complete online training modules at home).

Physically fit to lift mail/parcels up to 16kg and stand for long periods.

Team player with a strong customer-first attitude.

**Recruitment Process**

Written Application + Cover Letter

Phone or In-Person Interview

National Police Check

Job Offer

**Job Type**: Casual

Pay: $33.00 - $38.00 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Employee discount
- Professional development assistance

Work Authorisation:

- Australia (required)

Work Location: In person

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