Full-Time Duty Manager

5 days ago

Sydney, New South Wales, Australia Pullman Full time

**Company Description**
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service.

What does the Duty Manager role entail?
- Oversee and support the daily operations of Front Office and other departments as required.
- A driver of KPIs including guest satisfaction, loyalty sign ups and upselling.
- Taking initiative to ensure that interactions with our guests are positive and productive.
- Actively resolving guest requests, complaints and challenges.
- Assisting with front office activities from check-in to check-out and everything in between; while ensuring all procedures are adhered to.
- Maintaining brand standards
- Supporting the Front Office Manager in rostering while working within a budgeted payroll.
- Be responsible for the health and safety of all patrons, guests and staff members.

**Qualifications**
What are we looking for?
- Experience in a similar role or environment, preferably in mid scale or luxury hotels.
- Demonstrated ability to 'surprise' our guests.
- Confidence and the ability to delight and resolve guest issues
- Time management and multi-tasking skills.
- High security awareness.
- Experience in Opera Cloud preferred.
- MUST have a current NSW RSA and Senior First Aid Certificate
- Open manual drivers license is advantageous.
- Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
- Unlimited work rights in Australia.

**Additional Information**
In return for your commitment, we offer:

- A fun & rewarding work environment.
- Worldwide discounted accommodation for you AND your family & friends.
- Discounts products and services with our partners including gym membership, electronics and more.
- Access to internationally recognised learning and development programs and opportunities
- Worldwide work and travel opportunities with AccorHotels' international network of more than 4000 hotels in over 90 countries

  • Club Duty Manager Full Time Role

    18 hours ago

    Sydney, New South Wales, Australia Stmarysleagues Full time

    Join to apply for the Club Duty Manager Full Time Role role at St Marys Rugby League ClubSt Marys Rugby League Club is one of Western Sydney's most iconic hospitality and entertainment destinations, renowned for its vibrant atmosphere, exceptional facilities, and strong community spirit.With multiple food and beverage outlets, a premium gaming lounge,...

  • Club Duty Manager Full Time Role

    3 days ago

    Sydney, New South Wales, Australia Stmarysleagues Full time

    Join to apply for the Club Duty Manager Full Time Role role at St Marys Rugby League Club St Marys Rugby League Club is one of Western Sydney's most iconic hospitality and entertainment destinations, renowned for its vibrant atmosphere, exceptional facilities, and strong community spirit.With multiple food and beverage outlets, a premium gaming lounge,...

  • Club Duty Manager Full Time Role

    2 days ago

    Sydney, New South Wales, Australia Stmarysleagues Full time

    Join to apply for the Club Duty Manager Full Time Role role at St Marys Rugby League ClubSt Marys Rugby League Club is one of Western Sydney's most iconic hospitality and entertainment destinations, renowned for its vibrant atmosphere, exceptional facilities, and strong community spirit. With multiple food and beverage outlets, a premium gaming lounge,...

  • Club Duty Manager Full Time Role

    2 weeks ago

    Sydney, New South Wales, Australia St Marys Rugby League Club Full time

    St Marys Rugby League Club is one of Western Sydney's most iconic hospitality and entertainment destinations, renowned for its vibrant atmosphere, exceptional facilities, and strong community spirit. With multiple food and beverage outlets, a premium gaming lounge, dynamic events spaces, and a passionate team, we're proud to create great times and memorable...

  • Club Duty Manager Full Time Role

    2 weeks ago

    Sydney, New South Wales, Australia St Marys Rugby League Club Full time

    St Marys Rugby League Club is one of Western Sydney's most iconic hospitality and entertainment destinations, renowned for its vibrant atmosphere, exceptional facilities, and strong community spirit. With multiple food and beverage outlets, a premium gaming lounge, dynamic events spaces, and a passionate team, we're proud to create great times and memorable...

  • Hotel Duty Manager Full Time

    4 days ago

    Sydney, New South Wales, Australia Crowne Plaza Hotels & Resorts Full time

    **Exciting Opportunity to Lead as Operational Duty Manager at Crowne Plaza Sydney Darling Harbour**Are you passionate about delivering exceptional guest experiences and ensuring smooth daily operations? We're looking for an **Operational Duty Manager** who thrives on creating seamless and memorable stays for our guests, managing key functions across...

  • Career Advancement Opportunities: Full-Time Duty Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeDutyManager Full time $70,000 - $95,000

    Job Description:We are seeking an experienced professional to fill a full-time Duty Manager position. As part of our team, you will have opportunities for training and career progression.About the Role:The successful candidate will provide clear directions and ensure compliance with policies and procedures. You will also be responsible for maintaining...

  • Full Time Cleaner With Additional Duties

    4 days ago

    Sydney, New South Wales, Australia Serco Facilities Management Full time

    **About Us**SERCO is Australia's leading provider of cleaning, maintenance, and facility management services. With over 30 years of experience across Australia, New Zealand, and Hong Kong, our team of 13,000+ professionals is dedicated to delivering high-quality services across sectors including healthcare, Defence, Community Services, and Justice and...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Duty Manager role at Novotel Hotels1 week ago Be among the first 25 applicantsJoin to apply for the Duty Manager role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.The Company & HotelWe are 'relentlessly guest obsessed' at Accor. Everything we do, we do to help our guests feel welcome and valued and to...

  • Duty Manager

    5 days ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Duty Manager role at Novotel Hotels1 week ago Be among the first 25 applicantsJoin to apply for the Duty Manager role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.The Company & HotelWe are 'relentlessly guest obsessed' at Accor. Everything we do, we do to help our guests feel welcome and valued and to...