It Service Desk Administrator Graduate

**Graduate IT Service Desk Administrator, Ongoing**
- **Hybrid working**:

- **Melbourne CBD close to Flinders Street station**:

- **Brand new ongoing role**

**Your role**

As a member of the ICT team, the IT Service Desk Administrator plays a pivotal role in supporting our organisation's IT infrastructure by providing efficient and effective technical assistance to internal users.

Reporting to the Team Leader, IT Service Desk, this entry-level position offers an excellent opportunity for recent graduates to gain hands-on experience in IT support while contributing to the smooth operation of our technology systems.

**What you do**
- Documentation: Maintain accurate documentation of IT procedures, troubleshooting steps, and system configurations. Contribute to the development of knowledge base articles to facilitate self-service for users.
- Display customer service-oriented attitude with a willingness to learn and adapt in a dynamic environment.
- Incident Management: Log and prioritise support requests using our ticketing system. Escalate complex issues to senior IT staff as necessary and ensure timely resolution.
- Collaboration: Collaborate with other IT team members to address technical challenges and improve IT service delivery. Participate in team meetings and contribute ideas for process improvement.
- Continuous Learning: Stay updated on emerging technologies and IT trends through self-study and training opportunities. Actively seek to enhance technical skills and knowledge to improve job performance.

**Who you work with**

Under the direction of the IT Service Desk Team Leader, you will be working with our service providers, liaising to maintain service delivery standards for business operations. Working under the guidance and direction of the IT Service Desk Team Leader, there will be training and up-skilling, planning and maintenance of the ICT operating environment.

**About you**
- Familiarity with Windows Operating Systems and common productivity software such as Microsoft Office Suite
- Ability to recognise, analyse and effectively solve problems in a timely and organised manner using industry best practices
- High level of verbal and written communications including demonstrated experience developing technical documentation and manuals
- Demonstrated ability to identify and improve processes and procedures
- Proven ability to work successfully either independently or in a team environment, provide advice, prioritise activities, undertake multiple tasks and consistently achieve outcomes within strict timelines.
- Understanding of IT operating models and service frameworks, including the IT Infrastructure Library (ITIL).

**Qualifications**
- Tertiary qualification in Computer Science, Information Technology, or related field
- Basic understanding of IT concepts such as networking, operating systems, and troubleshooting
- Familiarity with Windows Operating Systems and common productivity software such as Microsoft Office Suite.

**Benefits**

There are many reasons to work at VMIA, here is how we will support you:

- **Flex Work** - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.
- **Parenting support **- VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we're breastfeeding friendly accredited.
- **Learning and development** - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
- **Physical and Mental wellbeing** - We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
- **Culture and lifestyle** - People are at the heart of everything we do On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.
- **Financial Support** - We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

**Diversity and Inclusion**

Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.

Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.

We have a bold and ambitious Diversity and Inclusion Program - a