Client Services Advisor

2 days ago

Melbourne, Victoria, Australia Illion Full time

Company Description

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life

**Job Description**:
Our Client Services team is now looking for a customer centric and vibrant (bring your pizzazz) somebody to step into the new role of Client Services Advisor - This is a 5 month max term contract.

As a Client Services Advisor you'll ensure an exceptional level of customer service to both internal and external customers of illion, delivering quality consultation across all business units.

You'll work on multiple products across the business where you'll be engaged in finding and navigating solutions for a variety of different clients.

**Qualifications**:
**Functional Tasks and Responsibilities**:

- Manage relationships with internal stakeholders ensuring expectations are met at all times.
- Assist clients with understanding and interpreting illion reports and scores from, illion Express and illion Direct
- Growing into a multi skilled problem solver across multiple illion platforms
- You're the kind of person who is quick to act when and if priorities change

**Essential Skills**
- Strong problem solving and conflict resolution skills;
- High attention to detail;
- Strong stakeholder management skills;
- Ability to manage time effectively and meet deadlines;
- Knowledge of Microsoft Office products.
- Able to work cohesively in a team environment or on your own
- Ability to adapt and change tasks at an ad hoc pace while still maintaining cognizance of main priorities
- Outcome focused with a keen sense of urgency
- A fire in your belly and a passion for excellent client outcomes.

Additional Information
**Culture**

There has never been a better time to join illion. Our business is transforming and we are transforming the way we work, with a strong focus on the value of our people and our customers.

Our business leaders are modernising our culture and empowering our people to reach their full potential in their own ways. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it

Any unicorns out there? Get in touch We care about WHO you are just as much as WHAT you can do

**Quality System**
- Workplace Health & Safety (WH&S) is everyone's responsibility. Team members must comply with company policies and procedures regarding WH&S, and actively participate in the identification and resolution of any WH&S hazards and immediately report all incidents and injuries.
- Contribute to the implementation and improvement of the quality system to ensure that the Company's Quality Policy objective is achieved.
- Ensure compliance to documented procedures and processes.
- Maintain up-to-date records of skills, compliance, qualifications and completed training in EdApp.
- Where observed, initiate corrective action to identify and prevent the occurrence of nonconformities relating to products, processes, services and the quality system via the Corrective Action process.

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